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Old 06-03-2009, 02:09 PM
fmtrader fmtrader is offline
 

Join Date: Jun 2009
Posts: 3
Thumbs down Fxcm

Every thing is possible with those people.
They have unprofessional untrained team members handling your data and transactions,
they don't have proper complaint procedures, their customer services is a joke.
I tried to fund my account yesterday by following a link one of their staff sent me; they took the money from my card and send me an email 10 minutes later saying they've declined my transaction; when i've enquired about this they've admited that the person who sent me this link have made a mistake and sent me a wrong link to a different website.

Now my card has been debited and i don't have access to those funds, that means i can't trade; I've sent them 2 emails so far and but no one replied.

I am considering filing a complaint to the authorities about the way they've handeled my transaction.
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