I haven't had good experience with FXCM either. Initially I had Micro account with them and I raised my concern that the spread is too high... sometimes 8 pips for EUR/USD... they said, Oh it's Micro account and during slow market hours the spreads are higher and if you want smaller spread open bigger account. Now I have Mini account with them and it's even worst... here is what is happening... When I enter a trade, first the spread is still high at least 3 to 4 pips in slow market hours (I trade in between 7:00 p.m. to 3:00 a.m., New York time). On top of that their system enters me into market 2 to 3 pips against me trade... so I end up losing 7 to 9 pips right of the bat...
I raised this concern and they said.. Oh no, it's your slow Internet connection... and I have 16 Mbps connection... the fastest available in North America and I have fully loaded Quad core processor PC with 4 GB RAM... now they are blaming it on my PC and Internet connection...
So, I'm done with them... please suggest any good broker (Market Maker) for a scalper like me... I trade EUR/USD mostly when both Eurpean and U.S. markets are closed
Thanks,
Mika123