Quote:
Originally Posted by fmtrader
They have unprofessional untrained team members handling your data and transactions,
they don't have proper complaint procedures, their customer services is a joke.
I tried to fund my account yesterday by following a link one of their staff sent me; they took the money from my card and send me an email 10 minutes later saying they've declined my transaction; when i've enquired about this they've admited that the person who sent me this link have made a mistake and sent me a wrong link to a different website.
Now my card has been debited and i don't have access to those funds, that means i can't trade; I've sent them 2 emails so far and but no one bothered to reply and i even think they've me a wrong email address to write to.
I am considering filing a complaint to the authorities about the way they've handeled my transaction.
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Yes do it , contact the card issuing bank also like VISA?? File at CTFC & NFA so they can knock on their doors because they have strict transaction rules that FXCM have not adheared too.