About Deltastock

[mario83]

Hello Dale,

Thanks for reply. Just to be 100% straight im not against you either DeltaStock - i really wanted to open an account but as i mentioned earlier charting is wrong. Today i compared to 2 other brokers and deltatrading charts are different. I haven't compared MT4 vs MT4 just DeltaTrading platform against SaxoBank platform against FxSalt MT4 platform and vs Reuters Xtra 3000 platform. Below results... (there is no reuters as i dont have access from home).







as you can see DeltaTrading charts are way different than other two. It occured on M15 and 1H chart for EUR/USD.

Other than that, today i had to clear cache etc. because it started to hang up again and throwing errors. For me it looks very clear that DeltaTrading platform is something i dont want to use anymore. To be honest the only thing i liked about it was DOM of L2. Hopefully now everything is clear for you and above data can be passed to IT Technicans who can check.

Two more questions:

1. I will check your Mt4 platform now and compare charts to my other 2 brokers - does it come with L2 DOM functionality as well?

2. If friend of mine already got 50Euro from your promotiom "refer a friend"... can he send me an invitation and get another 50euro for bringing another customer?

cheers,
mario

[dpaterso]

Hi mario83,

Thanks for going to all of that trouble of uploading those charts.

I have to admit that you've had me quite worried about all of this so I once again did my own 'investigation' (and 'in depth investigation' this time I might add). Below I've attached several charts from different brokers (some live and some demo). It's amazing to me how EVERY one is different from the other!!! LOL!!! It's quite worrying is it not???

Regarding the Delta Trading charts though I need to say this though: it's quite unfortuanate that it would be these very last bars that we're looking at this moment in time ('Murphy's Law') i.e. as I noted previously Deltastock moved (Head Office) premises this weekend and due to this move I KNOW that there was a problem with the charts at the open last night (Sunday night) (and as a matter of fact there may still be interruptions now and then during the course of today unfortunately i.e. moves of this magnitude very rarely ever go according to plan now do they)??? LOL!!!

Also: please do remember that Delta Trading DOES NOT show 'Sunday Bars' i.e. there is normally only two hours of trading on a Sunday night and during DST there is only one hour of trading on Sunday night before the daily rollover (Bulgarian time I'm referring to here) so you will find that this one or two hours of data will be included as a part of the very first 'Monday Bar'. So far as I can tell: this is the APPARANT 'major' difference that you're seeing (and of course the current issues with the 'move' are not helping matters).

I will say this though: the very FIRST chart that you posted looks 'questionable' to me when compared to all of the charts that I'm about to post below although, if you look very nicely, it could very well be explained away by this 'Sunday Bar' or NO 'Sunday Bar' issue. In other words: if a 'Sunday Bar' is being shown then that chart is correct but if NO 'Sunday Bar' is being shown then that chart WILL differ from Delta Trading simply because there was an opening gap from between Friday's close and Sunday's (or in the case Delta Trading: Monday's) opening. Does that make sense???

Let me also add that your issues are still with the IT Department i.e. I'm just trying to answer you to the best of my ability based on my (many) years of experience with Delta Trading.

Regarding another 'crash': I'm not trying to 'weasel out' here but I can tell you that I myself have had a client that had issues with the installation of the platform let alone the odd 'crash' as it were. In his particular case: the problem was with the versions of the Windows Installaer and the .NET Framework that was installed (or should I say the versions that had NOT YET been installed i.e. they were not the latest updated versions). Also: as we all know Vista was certainly not one of Microsoft's 'best offerings' let's be honest (although that's no excuse I know).

Deltastock's MT4: sorry but no DOM / L2 available at present (but I will pass this query on to the IT Department as well).

'Refer a Friend': I don't see why your friend cannot refer you (but I'll check up on this for you too).

Charts:

Alright: I tried to upload the images of the charts here but we're limited to four images per message body and we're also limited to five attachments so I've included all of the charts in the attached WinZip file. Sorry about that.

Let me know what you think. As I noted above: just bear in mind that some show 'Sunday Bars', some don't, and in the case of IBFX they open trading on Sunday night one hour later than the other brokers (for some or the other reason unbeknown to me).

I hope this helps.

By the way: I've only checked the hourly charts.

Regards,

Dale.

[mario83]

Hi Dale,

H1 seems to be correct after 00:00 and looks good now. M15 are still incorrect and below is the last time i attach anything from DeltaTrading regarding M15 charts. They are incorrect. They open and close at different time frame and that's why they are incorrect. You can clearly see this from the charts i attached. Open DeltaTrading (not MT4) and just watch it what time do they open and what time do they close. Today they closed at x:10 X:25 x x:55 .... instead of x:15 x:30 x:45 x:00 You've got good data feed as H1 works properly comparing to 2 other brokers, its just M15 crap to be fixed.. I believe there's nothing to be explained anymore - your IT guys need to take a look and find the bug. That's all.

M15 chart from several minutes ago:



I know vista is crap, im mac user but as long as there are no platforms for MAC computers i have to use what i have. I aint going to buy any other software to make deltatrading platform to work on it. Vista is crap but it cannot be excuse for windows based app.

Please let me know when its fixed and when M15 are added to major intervals. Also make sure that its populated to the API so other software can use it as well.

cheers

[dpaterso]

Hello again mario83,

As I've noted: all of your concerns have been forwarded to the relevant people. Please also do note that at no point have I DISAGREED with you about the 15 minute charts but have only been trying to point out a few different possibilities while waiting for a response to this issue from the relevant people.

Off the topic (well not really): I don't know if the site to where you uploaded your graphic files (charts) is down right now or if you've deleted them from whatever site it was that you uploaded them to but as of right now this morning your posts are simply displaying the placeholders where the graphic files (charts) were placed and this is resulting in huge long blank pages being displayed and this site is trying to resize images that are no longer there and this is causing display problems for anyone looking at this thread. If you have removed the graphic files (charts) from the site that you uploaded them to then kindly edit your posts and remove the links to those graphic files (charts) and, if you still have the original graphic files (charts), add them as attachments to your posts rather than as links.

Regards,

Dale.

Edit:

Sorry: it must have been the site that was down this morning because I see your charts have reappeared (although it's still not a bad idea to attach them to your posts as opposed to posting links to images on another site for this very reason).

[mario83]

Hi Dale,

Looking forward to see M15 charts repaired. Any chance you guys are about to change the platform for something more sophisticated / usable ?

I will be opening account with you tonight however i will keep complaining everywhere on the planet at your M15 charts until its fixed Also will be pushing for the API development as its lacking functionality. What's more, is there a place i can complain at your site? I know you would like to fix all the bugs and make DT products better if you could, but together we can push more.

Hope to hear m15's are fixed by the end of week! ;-) Also will update the charts.

cheers

[dpaterso]

Hi mario83,

Well: I have some answers for you.

There is DEFINITELY no intention of changing Delta Trading for something more 'sophisticated / useable'. That is the answer from 'the powers that be'. On a PERSONAL note (as a TRADER and not as a 'broker representative' or anything like that): I fail to see what more 'sophistication' or 'useability' could be offered in a trading platform (and believe me when I say that I've looked at a LOT of different trading platforms in my time). Trust me on this i.e. spend enough time with it and you'll see what I mean I assure you.

Regarding the 15 minute charts:

There has indeed been a problem with them and it will be fixed 'shortly'. Because the 15 minute charts are not a 'major' timeframe in Delta Trading the 15 minute bars are constructed from the 5 minute bars (once they have closed) so if you're actually PHYSICALLY sitting watching a 15 minute chart it will APPEAR as though the 15 minute chart is updating 5 minutes 'late' but this is not ACTUALLY the case insofar as price / OHLC is concerned. Put it this way: if you opened and closed a 15 minute chart every fifteen minutes you would see that the OHLC, as taken from the 5 minute charts for a 15 minute period, will be correct (notwithstanding the fact that, as noted, there has indeed been a problem with the 15 minute charts which is being corrected as we 'speak').

In addition: the 15 minute charts will not be added as a 'major' timeframe in Delta Trading and the API will also therefore not (need to) be updated (and, as I suspected and noted, this is the reason that you're unable to access the 15 minute charts from within PT Multistation). Please do bear in mind, however, that I'm certainly NO 'expert' on PT Multistation but as I understand things you can, from within PT Multistation, 'construct' charts using different timeframes??? Correct me if I'm wrong here of course.

My personal suggestion (given that in spite of the issues that you're having with Delta Trading and PT Multistation you say that you intend to open an account with Deltastock): why not open a Deltastock MetaTrader 4 account (soon to be MetaTrader 5 ) instead (if you're going to 'actively' trade using 15 minute charts)??? Just a suggestion (although MetaTrader4 does lack the 'sophistication' of Delta Trading unless you purchase some of the commercially available MetaTrader 4 'add-ons' of course). (Sorry: that was just a bit of 'Dale humour' there)!!! LOL!!!

If, on the other hand, you require any further (technical) assistance with Delta Trading etc. then please do let me know.

Regards,

Dale.

Edit:

Sorry: I forgot to tell you that you can 'complain' 'directly' using either the 'Live Chat' feature on deltastock.com or by sending an e-mail to either of the e-mail addresses listed for the Sofia (Bulgaria) office (found in the 'Contact us' tab) on deltastock.com.

[mario83]

Hi mario83,

Well: I have some answers for you.

There is DEFINITELY no intention of changing Delta Trading for something more 'sophisticated / useable'. That is the answer from 'the powers that be'. On a PERSONAL note (as a TRADER and not as a 'broker representative' or anything like that): I fail to see what more 'sophistication' or 'useability' could be offered in a trading platform (and believe me when I say that I've looked at a LOT of different trading platforms in my time). Trust me on this i.e. spend enough time with it and you'll see what I mean I assure you.

I wont agree. If you ever checked Pt Multistation you can obviously come to the conclusion it's a spaceship comparing to MT4 or DT. Just look on the list of built-in technical analysis tools, variety of datafeed, chart types, automated trading etc etc... can even compare - lets be honest.

Regarding the 15 minute charts:

There has indeed been a problem with them and it will be fixed 'shortly'. Because the 15 minute charts are not a 'major' timeframe in Delta Trading the 15 minute bars are constructed from the 5 minute bars (once they have closed) so if you're actually PHYSICALLY sitting watching a 15 minute chart it will APPEAR as though the 15 minute chart is updating 5 minutes 'late' but this is not ACTUALLY the case insofar as price / OHLC is concerned. Put it this way: if you opened and closed a 15 minute chart every fifteen minutes you would see that the OHLC, as taken from the 5 minute charts for a 15 minute period, will be correct (notwithstanding the fact that, as noted, there has indeed been a problem with the 15 minute charts which is being corrected as we 'speak').

Being an ex programmer i can only say one thing. As you get data every second or 1/x msec its just software that builds visible candles for end user. No mater what interval you choose it's only incoming data and it's application to open and close the candle. It's not rocket science...

if we assume that client's app gets 2 price quote's a sec then you get 120 ticks a minute

1m = 120ticks
5m = 600ticks
15m = 1800ticks

and so on. Now.. if you setup the application that it opens every 1M candle when clock says 0sec and close when it hits 60sec then everything is correct.

same thing with 5m and 15m besides the interval is different. In this particular case, 15M candle doesnt open every 0:00min 0:15min 0:30min and 0:45min. It's just the software that uses wrong timing for opening and closing m15 candles. DATA FEED is correct and when you clearly compare M15 to M5 it's ok in data but candles are different due to different intervals in opening and closing. Even if you build m15 from m5 it makes no difference as incoming data feed is the same. Only timing is wrong - that's all.

In addition: the 15 minute charts will not be added as a 'major' timeframe in Delta Trading and the API will also therefore not (need to) be updated (and, as I suspected and noted, this is the reason that you're unable to access the 15 minute charts from within PT Multistation). Please do bear in mind, however, that I'm certainly NO 'expert' on PT Multistation but as I understand things you can, from within PT Multistation, 'construct' charts using different timeframes??? Correct me if I'm wrong here of course.

As explained few times already, its not Pt Multistation that generates incorrect chart, its deltatrading. I've never post any screen from PT multistation for a reason. I cannot blame your M15 charts to be incorrect using 3rd party software. I always compared your DeltaTrading platform to other brokers. Pt multistation is a great software (in my personal opinion) that is able to connect to number of brokers. If your platform would be showing correct charts i would blame ProSoft for wrong charts and would complain on their end - and believe me that i do whenever i find something wrong.

My personal suggestion (given that in spite of the issues that you're having with Delta Trading and PT Multistation you say that you intend to open an account with Deltastock): why not open a Deltastock MetaTrader 4 account (soon to be MetaTrader 5 ) instead (if you're going to 'actively' trade using 15 minute charts)??? Just a suggestion (although MetaTrader4 does lack the 'sophistication' of Delta Trading unless you purchase some of the commercially available MetaTrader 4 'add-ons' of course). (Sorry: that was just a bit of 'Dale humour' there)!!! LOL!!!

MT4 is crap and it doesnt support L2 accounts as you stated previously. I need direct ECN/STP access that's why i keep complaining here on your DT platform Once Mt5 is released i can give it a try - hopefully you will make your MT5 API more reach with DOM access and variable spread - then i will be able to use more functionality in PtMultistation via MT5 bridge

BTW: If i open DT account and once i change my mind to use Mt5 do i need to open new account or can i switch it from DT to MT5 or can i use both?

If, on the other hand, you require any further (technical) assistance with Delta Trading etc. then please do let me know.

Regards,

Dale.

Edit:

Sorry: I forgot to tell you that you can 'complain' 'directly' using either the 'Live Chat' feature on deltastock.com or by sending an e-mail to either of the e-mail addresses listed for the Sofia (Bulgaria) office (found in the 'Contact us' tab) on deltastock.com.

Now i need to struggle with all the paper work you require for AOP. Have a nice day Dale and thank you for your help and support.

[mario83]

PS: In fact you (as DeltaStock) should be thankful for having such a picky customer that make a lot of testing for you for free. In real world FAT & UAT tests cost a lot of time, resources and money. You get it for free from mine end. I also gave you guys a lot of ideas to improve your platform but it seems like DeltaStock is not willing to listen customer suggestions - that's not the best path to follow, as unhappy customers are starting to search something better and soon or later they will leave. If you google "DeltaStock" this thread is on 2nd page - possible prospects will read it and make their opinion. Just my thoughts for you to consider.

cheers

[dpaterso]

Good morning mario83,

Believe it nor not: I look forward to your posts and this is the first thread I check in the morning!!! LOL!!!

I do understand what you're saying about the difference between Delta Trading and PT Multistation (although as I said: I know nothing about PT Multistation but maybe now would be a good time for me to look at it i.e. just to increase my knowledge). In my opinion (and please note that as far as I'm concerned we're not 'arguing' here but rather sharing opinions on the subject of trading platforms): it's 'horses for courses' though is it not (I think that's the way the phrase goes anyway)??? I mean: I (personally and as a trader) would LOVE to be able to use TradeStation but for what I do I cannot justify the cost (and would most certainly never change brokers just to get free access to the platform). I mean: there's another 'crowd' that has a trading platform called 'Rocktrader Pro'. It's BEAUTIFUL software and if that's the kind of thing that you're 'into' i.e. data feeds from just about anywhere in the world, selectable brokers, and additional tools etc. then it will also 'blow your mind'. But (and as with TradeStation): first I'd have to change brokers (which just ain't going happen) and second you PAY for all of those 'privileges' and they're NOT by ANY means 'cheap' on a monthly basis. Why should I pay someone to give me a chart of the Dow or the S&P 500 or Sugar when I get it for nothing from a trustworthy and honourable broker??? What I'm saying really is (obviously my opinion): let's just say that when comparing STANDARD broker software I don't think Delta Trading can be 'beat'. Deltastock offers (through Delta Trading) MORE tradeable instruments than TradeStation and almost as many as Rocktrader Pro (and through the ECN/STP L2 module I can also select from a list of other liquidity providers)but I get all of this 'as standard' (and of course, not to mention the fact, that I would trust Deltastock with my CHILDREN'S 'last cent in the world' and that counts for a lot with me). Of course: I'm talking mainly here of equities and commodities etc. although Deltastock does offer far more forex pairs for trading than most brokers. And of course there is something that I've always noted to potential clients (when having similar discussions about trading platforms): it serves no purpose to have 'Rolls Royce' trading software while the broker 'behind' the software 'hunts stops', conveniently 'forgets' to execute an order, will not let you close out a profitable position unless the closing order is 'slipped' by a GOOD number of pips / points??? I think you 'get the picture'. As I noted: not arguing here but just sharing opinions is all.

Believe it or not: I too am a 'ex programmer' (I have been in the IT Industry most all of my life after completing an Accounting Degree) so we're 'talking the same language' and I do understand exactly what you're saying. As I noted: Deltastock is aware of the problems with the 15 minute charts and they're busy rectifying the problem (but of course I will again forward your message to the relevant people once completing this reply to you). I'm afraid there's not much more I can say on this subject at the moment.

Again platforms: I personally don't like MT4 either but again it's 'horses for courses' i.e. your average forex trader really does not need much more do they??? I mean the software is reliable and does not 'look too bad' and 'does the job' does it not??? It has all of the tools required for trading forex but does lack some functionality as far as orders are concerned etc. There are commercial add-ons available to solve this (and a few other problems) of course. But of course and as you have noted: no matter how 'good' or how 'bad' MT4 may be (based on personal opinions) there is no ECN/STP L2 module in MT4 as there is in Delta Trading and I assure you that the problems are being worked on.

Account opening (and this I KNOW you're not going to like): they are seperate accounts so save yourself the trouble NOW and open BOTH accounts NOW and then you're 'done' (and sorry about all the paperwork but Deltastock is a 'highly' or 'well regulated' broker and those are the requirements as set out by the regulators and if there is ONE thing I can tell you about Deltastock: they 'play by the rules')!!! I know the account opening procedure can be a 'pain' but I'd rather go through that 'pain' KNOWING that my money is safe than having to worry about it (hell: I know of a broker that needs nothing other than your name and your e-mail address to open an account and, of course, I've subsequently also read many complaints where people cannot withdraw their funds when requested so 'go figure')!!!

Regarding MT5: PUH-LEASE don't 'hold me to this' i.e. there is NO lead time on this (most brokers are still only offering it to 'test' and you can be sure that Deltastock will only offer it once they're satisfied that all the little 'teething problems' are sorted out).

Now one thing that I'm afraid I HAVE to OUTRIGHT disagree with you on is when you say that Deltastock does not 'listen' when clients make suggestions for improvement. I happen to know for a FACT that they do i.e. there are two 'improvements' in Delta Trading that were added that were suggested by ME BEFORE ANY type of 'relationship' existed between Deltastock and myself so as I said I have to disagree with you on this score. Put it this way: unless you've contacted Deltastock's Head Office directly with suggestions (which obviously I don't know about) you've only pointed out that there is a problem with the 15 minute charts (which again has been noted and is being sorted out) and that you'd like the 15 minute charts added as a 'major' timeframe. If those are the only two issues that you're referring to then I'm afraid that I cannot see how you can honestly say that Deltastock does not 'listen' to their clients and does not want to take 'suggestions for improvement' into account. Yes: the problem with the 15 minute charts is a 'big' issue there is no doubt i.e. charts should always be correct 'no matter what'. But let's be honest here (and you being an 'ex programmer' and myself having written software should understand this): if a business (or in this case a broker) had to try to incorporate every single suggestion that was made by every single client 'every other day' they'd be releasing new 'versions' 'of the software 'every other day' not so???

And by the way: your effort and input and testing IS appreciated I assure you!!!

Anyway: our 'differences' aside. I'm pleased that in spite of these 'issues' you're prepared to give Deltastock a 'tryout'. All the 'issues' aside: I can only assure you of the best Customer Service, integrity, and honesty (and these things I can personally vouch for).

Regards,

Dale.

[pesus]

Hi again Dale!

I had a question regarding the Delta Trading platform. Is it possible to export chat data as anything else than .TXT- file?

Thanks!