I'm sorry to hear this. As FXCM's Online Ambassador to BabyPips, I am responsible for answering questions about FXCM's service on this forum. If you know someone who is unhappy with our service, please direct them to me. They can post a question in the Broker Aid Station or email me at email@example.com. I would like to offer my assistance to them. Also, we are always looking for ways to improve our service and would appreciate their feedback.