FXCM, Oanda and forex.com, Which is best? - Page 9
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  1. #81
    Join Date
    May 2012
    Posts
    12
    I have been contacted by sales at FXCM several times to sign up. I reviewed their service on the forums. From what I have read the customer service is not good, but the platform is OK. So, I decided to give them a try.

    I have been trying to start an account with FXCM since Thursday (4 days now). On Thursday night, I contacted the customer service via chat. I chatted with Shalom. He told me he was busy chatting with other customers and could not answer my questions, but he did send me the sign up information. He told me the process would take 2-3 days.

    On Friday I tried to sign up, but their servers were down until Sunday night. I paid $2,000 USD on my credit card. My bank sent me confirmation that this amount was paid. I submitted my ID and Proof of Residence.

    Then on Sunday night I receive an email from FXCM that my credit card could not be processed, because I didn't fill out the application? The servers are online now (Monday morning), I fill out the application, and when I am asked for my Country of Residence, the United States is not available as a possible selection! So , I select the next closest country - The United Kingdom. Now, I am receiving emails for FXCM UK.

    My sales rep, William Stamps, assures me he will have me up an running for trading Monday morning. So far four days of headaches and no opportunity to trade.

    Jason Rogers at FXCM, I tried to email you directly. But, I am a newbie with less than 20 posts, so I cant send emails through this Forum at this time.

  2. #82
    Join Date
    May 2012
    Posts
    12

    Default More Problems with FXCM...

    So today I received a phone call from my rep William at FXCM at 12:05 PM when he arrived in the office. He told me that he received my information. Then he told that I filled out the application wrong, by including my Country of Residence as The United Kingdom. I asked him if he read my email. He said "yes".

    In my emails I explained the FXCM online application would not allow The United States as a country of residence (this has now been fixed).

    William explained to me that this problem has happened in the past. Then he explained to me that he "can't promise me anything" about getting online today. I paid the deposit, filled out the applications, completed the verifications...and nothing.

    I sent an email to Jason Rogers with FXCM from this site, but I have yet to receive a response.

    I have invested approximately 8 hours going through the FXCM "sign up" process.

  3. #83
    Jason Rogers's Avatar
    Jason Rogers is offline Verified Broker Support and Analyst for FXCM FX-Men Honorary Member
    Join Date
    Jun 2009
    Location
    New York
    Posts
    3,330
    Quote Originally Posted by pipswoody View Post
    I have been contacted by sales at FXCM several times to sign up. I reviewed their service on the forums. From what I have read the customer service is not good, but the platform is OK. So, I decided to give them a try.

    I have been trying to start an account with FXCM since Thursday (4 days now). On Thursday night, I contacted the customer service via chat. I chatted with Shalom. He told me he was busy chatting with other customers and could not answer my questions, but he did send me the sign up information. He told me the process would take 2-3 days.

    On Friday I tried to sign up, but their servers were down until Sunday night. I paid $2,000 USD on my credit card. My bank sent me confirmation that this amount was paid. I submitted my ID and Proof of Residence.

    Then on Sunday night I receive an email from FXCM that my credit card could not be processed, because I didn't fill out the application? The servers are online now (Monday morning), I fill out the application, and when I am asked for my Country of Residence, the United States is not available as a possible selection! So , I select the next closest country - The United Kingdom. Now, I am receiving emails for FXCM UK.

    My sales rep, William Stamps, assures me he will have me up an running for trading Monday morning. So far four days of headaches and no opportunity to trade.

    Jason Rogers at FXCM, I tried to email you directly. But, I am a newbie with less than 20 posts, so I cant send emails through this Forum at this time.
    Quote Originally Posted by pipswoody View Post
    So today I received a phone call from my rep William at FXCM at 12:05 PM when he arrived in the office. He told me that he received my information. Then he told that I filled out the application wrong, by including my Country of Residence as The United Kingdom. I asked him if he read my email. He said "yes".

    In my emails I explained the FXCM online application would not allow The United States as a country of residence (this has now been fixed).

    William explained to me that this problem has happened in the past. Then he explained to me that he "can't promise me anything" about getting online today. I paid the deposit, filled out the applications, completed the verifications...and nothing.

    I sent an email to Jason Rogers with FXCM from this site, but I have yet to receive a response.

    I have invested approximately 8 hours going through the FXCM "sign up" process.
    Hi Pipswoody,

    I'm sorry to hear about the trouble you had this morning. It turns out, the reason you could not find the United States in the drop down menu for Country of Residence is because you initially completed the account application for FXCM UK, which does not accept US residents. My colleague David has informed me that since then, he spoke with you and helped you complete the account opening process with FXCM US. Please let me know if there is anything else I can do.

    Jason
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  4. #84
    Join Date
    May 2012
    Posts
    12
    As I have been explaining in previous posts, The United States was not present in the drop down menus (the problem was confirmed by William at FXCM). As a result, I selected The United Kingdom, because the drop down menu has an Astrix (*) and I had to select a country or my application would not be submitted.

    Now, you are telling me its my fault because I filled out the wrong application.

    The problem is that the FXCM did not properly Beta Test the application. Again, William confirmed that FXCM was having problems in this area. Unfortunately, neither you nor William understood the issue I was having despite having received my emails.

    I am up and trading now. I am working with David, a Sales Manager at FXCM. He is on top of my account and I will be working with him exclusively to avoid any more issues in the future.

  5. #85
    Jason Rogers's Avatar
    Jason Rogers is offline Verified Broker Support and Analyst for FXCM FX-Men Honorary Member
    Join Date
    Jun 2009
    Location
    New York
    Posts
    3,330
    Quote Originally Posted by pipswoody View Post
    As I have been explaining in previous posts, The United States was not present in the drop down menus (the problem was confirmed by William at FXCM). As a result, I selected The United Kingdom, because the drop down menu has an Astrix (*) and I had to select a country or my application would not be submitted.

    Now, you are telling me its my fault because I filled out the wrong application.

    The problem is that the FXCM did not properly Beta Test the application. Again, William confirmed that FXCM was having problems in this area. Unfortunately, neither you nor William understood the issue I was having despite having received my emails.

    I am up and trading now. I am working with David, a Sales Manager at FXCM. He is on top of my account and I will be working with him exclusively to avoid any more issues in the future.
    Hi Pipswoody,

    There seems to be some confusion here as we are both saying the same thing . I just wanted to explain to you the reason you could not see the United States in the drop down menu of the FXCM UK application in case you were wondering. I'm glad my colleague David was able to resolve the matter for you. Good trading!

    Jason
    Ask me questions in the Broker Aid Station:
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  6. #86
    Join Date
    May 2012
    Posts
    12
    So far the platform has performed well.

  7. #87
    Join Date
    May 2012
    Posts
    12
    I've invested over 1.5 hours today trying to deposit money into my account at FXCM. I contacted my bank and they told me there are no problems on my end whatsoever. I told this to FXCM and they told me to try again. So three tries later, I am writing this post. I contacted my rep who is working on the issue. Apologies are nice, but TIME is MONEY. The last thing a Forex customer wants to do is sit on the phone all day with their broker wondering why the system doesn't work properly.

    What I don't understand - AFTER ALL THE COMPLAINTS, WHY DOESN'T FXCM HAVE A BETTER CUSTOMER EXPERIENCE?

  8. #88
    Join Date
    Mar 2012
    Posts
    396
    I just noticed this thread :3 I would like to say that I am a full time trader and my broker is forex.com, I have been with them since I started with $1000 and I cannot even begin to say how impressed I am, their customer service is the friendliest and most knowledgeable of any customer service for anything that I've ever tried, I've never had to hold, I've called all hours of the night (24/7 service), I've had several long conversations with the people answering the phones about what they think of the markets and how they trace, had a few laughs, and when you sign up they assign you a strategy advisor who gives you his personal email and phone number to contact him with any questions about forex, you can even ask him how he trades the smallest account startup is $500 in the US, they have very low spreads and swears, offer mt4 and for those who don't like the layout of mt4 they offer another platform they made that is awesome! It's like comparing windows95 to a Mac, the only thing it doesn't have on mt4 is custom indicators and ea's with mlq4 :3
    Last edited by SithJawa; 05-23-2012 at 03:23 AM.

  9. #89
    Join Date
    Jun 2011
    Posts
    134
    Quote Originally Posted by SithJawa
    I just noticed this thread :3 I would like to say that I am a full time trader and my broker is forex.com, I have been with them since I started with $1000 and I cannot even begin to say how impressed I am, their customer service is the friendliest and most knowledgeable of any customer service for anything that I've ever tried, I've never had to hold, I've called all hours of the night (24/7 service), I've had several long conversations with the people answering the phones about what they think of the markets and how they trace, had a few laughs, and when you sign up they assign you a strategy advisor who gives you his personal email and phone number to contact him with any questions about forex, you can even ask him how he trades the smallest account startup is $500 in the US, they have very low spreads and swears, offer mt4 and for those who don't like the layout of mt4 they offer another platform they made that is awesome! It's like comparing windows95 to a Mac, the only thing it doesn't have on mt4 is custom indicators and ea's with mlq4 :3
    I just open a demo account, and they did offer competitive spreads, but their swap is extremely large, Audusd short -24 for 100.000 lot, the broker i use is -14

  10. #90
    Join Date
    May 2012
    Posts
    22
    The company I hear the most positive feedback about is Oanda

    Read more: http://forums.babypips.com/rate-my-b...#ixzz1vo8Ya6Mi

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