I have been contacted by sales at FXCM several times to sign up. I reviewed their service on the forums. From what I have read the customer service is not good, but the platform is OK. So, I decided to give them a try.
I have been trying to start an account with FXCM since Thursday (4 days now). On Thursday night, I contacted the customer service via chat. I chatted with Shalom. He told me he was busy chatting with other customers and could not answer my questions, but he did send me the sign up information. He told me the process would take 2-3 days.
On Friday I tried to sign up, but their servers were down until Sunday night. I paid $2,000 USD on my credit card. My bank sent me confirmation that this amount was paid. I submitted my ID and Proof of Residence.
Then on Sunday night I receive an email from FXCM that my credit card could not be processed, because I didn't fill out the application? The servers are online now (Monday morning), I fill out the application, and when I am asked for my Country of Residence, the United States is not available as a possible selection! So , I select the next closest country - The United Kingdom. Now, I am receiving emails for FXCM UK.
My sales rep, William Stamps, assures me he will have me up an running for trading Monday morning. So far four days of headaches and no opportunity to trade.
Jason Rogers at FXCM, I tried to email you directly. But, I am a newbie with less than 20 posts, so I cant send emails through this Forum at this time.