No Dealing Desk - Q&A

[bobmaninc]

Hi Bob,

I couldn't agree with you more. Being able to call up and speak with your broker is a huge advantage. I can't go into specifics at this time as details are still being ironed out. All I can say now is that we are currently exploring ways to increase the level of service available to micro account traders such as yourself. Keep an eye on the FXCM Announcements thread for news on this as it develops.

On another note, regarding the advantages of NDD execution, since there are multiple banks providing price quotes, in order for your stop to be hit, it would require all of the banks to quote a price that triggered your stop. Suppose you are in a long position. If even one of those banks quoted a price that stayed above your stop level, your trade would remain open.

Thanks again for your feedback on micro service. We are listening.

Jason

You sir might be onto something here. Will be interested in what develops

[Brolin8]

I tried to do business with you all but got turned off by a few things that I find hard to believe. First was how different you guys treat your standard accounts over micro account.

Thanks for pointing that out. Honestly, I would not want to do business with a company that might discriminate me because I don't open an account with 2K or more. That's a huge no-no for me. I like FXCM's platform (a lot --desktop and mobile), and I've been doing some research because I'm seriously considering it as an option when I go live, but I've come across with stuff that it's kinda pulling me away from them (e.g. like CFTC's recent fine to them).

Their customer service seems to be excellent (at least on this forum), but my impression so far is not going in the good direction. I know they keep stressing the NDD execution feature, but no offense, I'm kinda smelling something fishy with the whole company. I don't know why.

I'll keep my research.

[Jason Rogers]

Hi Brolin,

Currently, all FXCM Micro service is based online, without live phone or chat support. Micro account holders can ask questions via email, use our online FAQs, or post questions on our forum: FXCM Micro Lot Support

If you have any other questions or concerns I would be happy to address them for you.

Jason