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  1. #1
    fanta is offline Newbie
    Join Date
    Apr 2010
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    7

    Default Question to support

    I lost my password. How can I retrieve it?


  2. #2
    Shuvalov's Avatar
    Shuvalov is offline Junior Member
    Join Date
    Sep 2009
    Posts
    112
    Dear fanta,

    You should e-mail to our support department:
    clients@sig-lite.com - for LITE-accounts;
    clients@sig-real.com - for REAL-accounts.

    In a letter you should specify your question and indicate the following information:
    - Trading account number
    - Account owner full name (as inputted upon account registration)
    - Phone-code
    - Account owner email (as inputted upon account registration)

  3. #3
    Irochka19 is offline Newbie
    Join Date
    Nov 2009
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    36
    I think it's better to ask in this thread:
    what is a trailing stop?

  4. #4
    Join Date
    Apr 2010
    Posts
    1
    Hello, Irochka19!

    The following happens when you set a trailing stop (for X points):

    Terminal waits until the position reaches the profit of X points. After that it sets a S/L at the distance of X points from the current market price (in our case it is a “lossless” level). If it receives a quote, when the distance between the current market price and the S/L is bigger than X – it sets a new S/L at X points from the current market price. This way S/L follows the price at the distance of X points. Thus, trailing stop is an algorithm of S/L management – to follow the current market price.

    Please note that trailing stop is an internal terminal function and works only when your terminal is up and running. If you put a trailing stop and close your terminal, the server will remember only the last S/L.

    Regards,

  5. #5
    Irochka19 is offline Newbie
    Join Date
    Nov 2009
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    36
    Thanks a lot! Sounds complicated but it must be helpful. What if I switch my computer off?

  6. #6
    Andrea's Avatar
    Andrea is offline Newbie
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    Nov 2009
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    23
    Quote Originally Posted by Irochka19 View Post
    Thanks a lot! Sounds complicated but it must be helpful. What if I switch my computer off?
    That is what will happen:

    Quote Originally Posted by Ivan Kramskoy View Post
    If you put a trailing stop and close your terminal, the server will remember only the last S/L.

  7. #7
    fanta is offline Newbie
    Join Date
    Apr 2010
    Posts
    7

    Default No connection

    Hello, reps. I have a few questions. Can’t log into my account. Keep getting “No connection” error. What should I do?

  8. #8
    Sweet Pip's Avatar
    Sweet Pip is offline FX-Men Honorary Member
    Join Date
    Nov 2007
    Location
    BC, Canada
    Posts
    3,190
    This is a really strange thread * * *
    Success is getting what you want...Happiness is wanting what you get!
    To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures.

  9. #9
    Ichigo is offline Banned Senior Member
    Join Date
    Dec 2008
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    107
    Quote Originally Posted by Sweet Pip View Post
    This is a really strange thread
    Indeed...

    Last edited by PipsyGirl; 07-24-2010 at 10:42 PM. Reason: Advertising

  10. #10
    fanta is offline Newbie
    Join Date
    Apr 2010
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    7
    Many thanks to the tech support guys for the fast reply and help. Now all my questions are solved.

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