Question to support
I lost my password. How can I retrieve it?
You should e-mail to our support department:
firstname.lastname@example.org - for LITE-accounts;
email@example.com - for REAL-accounts.
In a letter you should specify your question and indicate the following information:
- Trading account number
- Account owner full name (as inputted upon account registration)
- Account owner email (as inputted upon account registration)
I think it's better to ask in this thread:
what is a trailing stop?
The following happens when you set a trailing stop (for X points):
Terminal waits until the position reaches the profit of X points. After that it sets a S/L at the distance of X points from the current market price (in our case it is a “lossless” level). If it receives a quote, when the distance between the current market price and the S/L is bigger than X – it sets a new S/L at X points from the current market price. This way S/L follows the price at the distance of X points. Thus, trailing stop is an algorithm of S/L management – to follow the current market price.
Please note that trailing stop is an internal terminal function and works only when your terminal is up and running. If you put a trailing stop and close your terminal, the server will remember only the last S/L.
Thanks a lot! Sounds complicated but it must be helpful. What if I switch my computer off?
That is what will happen:
Originally Posted by Irochka19
Originally Posted by Ivan Kramskoy
Hello, reps. I have a few questions. Can’t log into my account. Keep getting “No connection” error. What should I do?
This is a really strange thread * * *
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Originally Posted by Sweet Pip
Last edited by PipsyGirl; 07-24-2010 at 10:42 PM.
Many thanks to the tech support guys for the fast reply and help. Now all my questions are solved.
"You must do the things you think you cannot do."