Question to support
I lost my password. How can I retrieve it?
You should e-mail to our support department:
email@example.com - for LITE-accounts;
firstname.lastname@example.org - for REAL-accounts.
In a letter you should specify your question and indicate the following information:
- Trading account number
- Account owner full name (as inputted upon account registration)
- Account owner email (as inputted upon account registration)
I think it's better to ask in this thread:
what is a trailing stop?
The following happens when you set a trailing stop (for X points):
Terminal waits until the position reaches the profit of X points. After that it sets a S/L at the distance of X points from the current market price (in our case it is a “lossless” level). If it receives a quote, when the distance between the current market price and the S/L is bigger than X – it sets a new S/L at X points from the current market price. This way S/L follows the price at the distance of X points. Thus, trailing stop is an algorithm of S/L management – to follow the current market price.
Please note that trailing stop is an internal terminal function and works only when your terminal is up and running. If you put a trailing stop and close your terminal, the server will remember only the last S/L.
Thanks a lot! Sounds complicated but it must be helpful. What if I switch my computer off?
That is what will happen:
Originally Posted by Irochka19
Originally Posted by Ivan Kramskoy
Hello, reps. I have a few questions. Can’t log into my account. Keep getting “No connection” error. What should I do?
This is a really strange thread * * *
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Originally Posted by Sweet Pip
Last edited by PipsyGirl; 07-24-2010 at 10:42 PM.
Many thanks to the tech support guys for the fast reply and help. Now all my questions are solved.
"Money isn't everything but it sure keeps you in touch with your children."