Question to support

[fanta]

I lost my password. How can I retrieve it?

[Shuvalov]

Dear fanta,

You should e-mail to our support department:
clients@sig-lite.com - for LITE-accounts;
clients@sig-real.com - for REAL-accounts.

In a letter you should specify your question and indicate the following information:
- Trading account number
- Account owner full name (as inputted upon account registration)
- Phone-code
- Account owner email (as inputted upon account registration)

[Irochka19]

I think it's better to ask in this thread:
what is a trailing stop?

[Ivan Kramskoy]

Hello, Irochka19!

The following happens when you set a trailing stop (for X points):

Terminal waits until the position reaches the profit of X points. After that it sets a S/L at the distance of X points from the current market price (in our case it is a “lossless” level). If it receives a quote, when the distance between the current market price and the S/L is bigger than X – it sets a new S/L at X points from the current market price. This way S/L follows the price at the distance of X points. Thus, trailing stop is an algorithm of S/L management – to follow the current market price.

Please note that trailing stop is an internal terminal function and works only when your terminal is up and running. If you put a trailing stop and close your terminal, the server will remember only the last S/L.

Regards,

[Irochka19]

Thanks a lot! Sounds complicated but it must be helpful. What if I switch my computer off?

[Andrea]

Thanks a lot! Sounds complicated but it must be helpful. What if I switch my computer off?

That is what will happen:

If you put a trailing stop and close your terminal, the server will remember only the last S/L.

[fanta]

Hello, reps. I have a few questions. Can’t log into my account. Keep getting “No connection” error. What should I do?

[Sweet Pip]

This is a really strange thread * * *

[Ichigo]

This is a really strange thread

Indeed...

[fanta]

Many thanks to the tech support guys for the fast reply and help. Now all my questions are solved.