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  1. #1
    medisoft's Avatar
    medisoft is offline FX-Men Honorary Member
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    Default Problem with CFDs. Thanks for BRENT

    Hi!

    I just starting trading CFDs with you.

    And also I see you added BRENT to your trading instruments


    I have a problem with some of the CFDs.

    I can trade almost all of them, but #C, #DELL, #GM and #GOOG not. I see you have #DELL and #GOOG on your site, in the CFDs section, while #C and #GM are not.

    The #DELL CFD says "off quotes", and the #GOOG says "trading is not allowed".

    Can you check the problem, please?

    Thanks.


  2. #2
    Shuvalov's Avatar
    Shuvalov is offline Junior Member
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    Quote Originally Posted by medisoft View Post
    Hi!

    I just starting trading CFDs with you.

    And also I see you added BRENT to your trading instruments


    I have a problem with some of the CFDs.

    I can trade almost all of them, but #C, #DELL, #GM and #GOOG not. I see you have #DELL and #GOOG on your site, in the CFDs section, while #C and #GM are not.

    The #DELL CFD says "off quotes", and the #GOOG says "trading is not allowed".

    Can you check the problem, please?

    Thanks.
    Hello, medisoft!

    Sorry, did not see your message. For faster resolution of questions it is better to contact our Live chat or write to our forum. Could you please tell me if you problem has been solved. If not, please specify your trading account number, then I could help you.

  3. #3
    medisoft's Avatar
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    Quote Originally Posted by Shuvalov View Post
    Hello, medisoft!

    Sorry, did not see your message. For faster resolution of questions it is better to contact our Live chat or write to our forum. Could you please tell me if you problem has been solved. If not, please specify your trading account number, then I could help you.
    Hi @Shuvalov, It is partially solved. I can trade #DELL but not #GOOG. I already sent an email to allsupport@liteforex.com, but I'm still waiting for an answer.

  4. #4
    Shuvalov's Avatar
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    Quote Originally Posted by medisoft View Post
    Hi @Shuvalov, It is partially solved. I can trade #DELL but not #GOOG. I already sent an email to allsupport@liteforex.com, but I'm still waiting for an answer.
    Hello, medisoft!

    According to our data the answer have already been sent to you, a letter might be went into spam folder by mistake.Your account is working correctly.The point is that # GOOG available for trading from 16:30 to 23:59 GMT+3. This is mode of operation CFD of New York Stock Exchange. # DELL works like all other instruments from 00:00 GMT+3 to 23:59 GMT+3. # C and # GM is not traded because of the lack liquidity. In case of any difficulties, you may go directly to support through our Live chat.
    Last edited by Shuvalov; 07-10-2012 at 04:03 AM.

  5. #5
    medisoft's Avatar
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    Quote Originally Posted by Shuvalov View Post
    Hello, medisoft!

    According to our data the answer have already been sent to you, a letter might be went into spam folder by mistake.Your account is working correctly.The point is that # GOOG available for trading from 16:30 to 23:59 GMT+3. This is mode of operation CFD of New York Stock Exchange. # DELL works like all other instruments from 00:00 GMT+3 to 23:59 GMT+3. # C and # GM is not traded because of the lack liquidity. In case of any difficulties, you may go directly to support through our Live chat.

    Hi again Shuvalov, today I'm able to trade #GOOG after a month or so asking for it hehehe

    Well, that's good

    I would like to see all the dow components as CFDs, but I'm happy with the ones you have.


    Thanks!

  6. #6
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    Hello, medisoft!

    I am glad that we could help you. We will try to add innovation to our customers. If you have any ideas, please feel free to write them.

  7. #7
    medisoft's Avatar
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    Today I had some problems again, now with #AMD all the time it said "off quotes"

  8. #8
    Shuvalov's Avatar
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    Hello, medisoft!

    Please send e-mail to trading@liteforex.com and in detail explain about your problem. Also I recommend to attach logs from your terminal. You may find it in the folder of your SIGTrader (C:\Program Files\SIGTrader\logs). Our specialists will check it to fix the problem and reply at the shortest time.

  9. #9
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    Hello, medisoft!

    You did not specify the account number and the essence of your problem in your letter for trading operations department (trading@liteforex.com). It is very important for solving the problem. Please indicate your account number (you may send it to me in personal message).

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