Quote:
Originally Posted by evelyn
Hello thank you all for your reply.
As for Oanda I used it and have nothing against what you wrote. As for FXCM I'm sure that it's a good, well-known company, but I want to use in this time some original and less well-known company. So sometimes less well-known companies give original services.
As james said, customer service is one of important points. Especially when I start using a company, I have lots of questions and have to contact with company's consultants. By the way, what company's customer service is better (from your experience)? It's desirable to write your personal experiences.
P.S. If you can, please write good/strong/bad etc. points "more in detail". Thank you in advance.
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Sure thing.
FXCM:
I used to use FXCM. I like their platform a lot, more then any other platform I've ever used.
I've only had fair dealings with them, not those horror stories like you hear on forexbastards. I was stopped out one time on a trade and when I checked my charts, I saw the price never even reached that level. So I contacted them, within a few hours I was called and told it was due to a bad tick, and to reopen my position at market, and I will be credited the difference to my account to make it as if I was never stopped out. I placed the trade and was promptly credited back.
Their customer service is excellent, the best I've experienced with any forex broker. You can speak with them via email, online chat, or telephone and ask them any kind of forex related question. I prefer to have a dealing desk as I am unable to access the platform from my work computer.
The main reason I don't use them anymore is they don't have all the currency pairs I like to trade and they don't pay interest on your deposit. I was told they're looking to have more currency pairs, including NOK, in the near future. As soon as they have NOK available, I will be switching back to them. I would like to see Gold available as well, but they've told me due to regulations that won't be happening anytime soon.
It would also be nice if FXCM paid interest on your deposit, but they don't. However, they recently changed their policy and now allow you to earn rollover interest with 400:1 margin. I plan to keep the majority of my money in a money market account with my bank, and only fund my trading account with what is necessary to trade whatever position I'm currently in. This will also keep the majority of my funds safe and insured.
OANDA:
I'm currently with Oanda and they are pretty good, the low spread is nice, although I often place my trades during the evening, EST. Their spreads are sometimes more or comparable to fxcm's at that time.
I do wish they had trailing stops and a bit more order type options. The platform is really advanced with some features such as unit sizing, displaying profit/loss, etc. But so far behind with order types and their integrated charting. They also do not have a dealing desk, many will consider that a plus...but I do not. Their customer service is okay, nothing extraordinary. There has been once recent incident that made me question Oanda, there was an accidental 200pip spread on GBP/JPY. Accidents like that should not happen. They have a good forum there for the most part, but anyone can partake in that...not only oanda customers.
I prefer to use the more well known because of financial stability and a smaller chance of fraud.
Hopefully my reply answers most of your questions, feel free to ask more if you have any.