Etoro withdraw problem

Two months ago, I started using Etoro, I provided them all my information to get my account verified and when It happened, I invested all my savings. This week, when I made the profit I wanted, I closed all my operations and I tried to withdraw my funds.

They told me that my petition was under review and was going to be sent to the financial department. Since then, I haven’t received any information even though, I have sent several emails.

This morning, I tried to sign into my account and I realized that my account was blocked and that I didn’t have an email nor anything with an explanation. I have been trying to contact them via Twitter, Email and Facebook and they advised in the public post to talk them via DM but when I wrote them, they didnt answer.