If I may I have traded with FXCM for a while now and have withdrawn funds. Usually they are in my checking account the next day and was very simple and hassle free. Executions of my trades have been spot on for the most part. The only improvement I say they could make on their plattform is not having the order entry set on buy by default, so if you want to go short you must click the sell (at least when ordering directly from the charts). It would be nice to have no default so I actually have to select which one I want. Quite a few times I go long not paying attention and meant to go short causing a small loss. However thats not FXCM’s fault it is mine. Besides to losses are very small (most of the time if I catch it quickly).
Im sorry, I cant really make it any more clear for you, seems simple enough I would say, like any other software out there it SHOULD prompt you with some information that your action will cause it to close ANOTHER position than the one you are operating, or have a dialoge window open for. Since I have already told you I understand the operating procedure I dont see the point of you repeating what I have already stated as I am clearly NOT debating the CFTC’s regulations but your softwares lacking funtionality that makes it very easy to end up with unintended actions, and that makes me wonder even more when you get all defencive about it.
There seems to be some confusion here. I was asking you for clarification, because I wanted more detailed feedback on the exact aspects of the platform you would like to see changed. And now you have provided it. Thanks 
I’ll share your suggestions with our software developers.
I’ve also passed your suggestion onto our developers. Thanks
Jason,
Please pass this on to support:
I am no longer able to make a deposit using Trading Station Mobile since the app was last updated. When I go to make a deposit, the app asks me to enter in my address, including my country. I am supposed to select my country from a drop-down menu. However, there is a bug because the drop-down menu scrolls down out of sight. I am not able to make a selection.
I am using an iPhone with iOS 7.0.6 and Trading Station Mobile 1.8.012914
I tried to submit this to online support, but I did not receive a response.
Appreciate if you could pass this along. Hopefully it will get fixed in the next version. Depositing from the mobile app would be convenient.
thanks,
Hi Brutus, thanks for this detailed feedback! I’ve passed it onto our developers
Hi Brutus,
Our tech support team has so far been unable to replicate the deposit issue you described with your iPhone. Below are our screenshots where you can see the country drop down fitting on the screen.
If you send me a PM with your contact details, one of our tech specialists will be happy to follow up with you. It will be easier to troubleshoot this problem for you over the phone, since we can provide you with suggestions and get your feedback in real time.
[QUOTE=“Jason Rogers;611952”] Hi Brutus, Our tech support team has so far been unable to replicate the deposit issue you described with your iPhone. Below are our screenshots where you can see the country drop down fitting on the screen. If you send me a PM with your contact details, one of our tech specialists will be happy to follow up with you. It will be easier to troubleshoot this problem for you over the phone, since we can provide you with suggestions and get your feedback in real time.[/QUOTE]
Just saw this now. I don’t have PM capabilities. I’ll try to reach support directly.
Thanks
Hi Brutus, so what happened here. How was the support’s performance, was it resolved on the same day? 
[QUOTE=“austingrd;619190”]Hi Brutus, so what happened here. How was the support’s performance, was it resolved on the same day? [/QUOTE]
Hi … Did you mean to pose that question for someone else? I don’t recall being in any discussions about support/resistance.
[QUOTE=“brutus2;619196”] Hi … Did you mean to pose that question for someone else? I don’t recall being in any discussions about support/resistance.[/QUOTE] Ha ha! I shouldn’t answer while sleeping. I never got around to contacting support directly, so i can’t say. I used their chat to report it in the past but nothing came of that
Hi Brutus,
As I mentioned previously, our tech support tried replicating the problem you described but we were able to complete a deposit via Trading Station Mobile without issue: 301 Moved Permanently
If you still have difficulty using the deposit function on our mobile app, please contact our 24-hour support by phone so we can go over some steps with you to troubleshoot this issue in real time.
Dear Jason,
May i know fxcm’s status in Malaysia.
Thanks.
Hi Noobster,
While FXCM doesn’t have a physical office in Malaysia, we have many Malaysian clients and offer Malaysian language support.
Our clients in Malaysia can deposit and withdraw funds via credit card, debit card and bank wire. The first two transfer options are free, while there is a fee for bank wires, which can vary depending on the bank.
Welcome to BabyPips!
Got IB in Malaysia?
We have IB’s all over the world. Are you asking because you want to trade through an IB, or because you want to become an IB yourself?
I want trade through IB. PLease help.
I’m not sure I understand your request. Normally when someone asks me whether they can trade through an IB, it’s because they have a particular IB in mind that provides a specialized service the trader is after such as education, trading signals or charting.
You don’t seem to have a specific IB in mind, so what makes you want to trade through an IB? As a Malaysian resident, you can trade directly through FXCM.
I want to trade with fxcm, but it much more better if got IB in Malaysia so no issue with depo and withdrawal. Correct me if im wrong.
How long withdrawal will take? and what is depo and withdrawal rate?
cheers.
FXCM clients can easily make deposit and withdrawal requests via our MyFXCM.com website anytime 24 hours a day. An IB would not change the deposit and withdrawal methods available to you.
FXCM clients in Malaysia can deposit and withdraw funds via credit card, debit card and bank wire. The first two transfer options are free, while there is a fee for bank wires, which can vary depending on the bank.
Withdrawals back to your credit or debit card typically arrive within a few business days, but the exact time will depend on your card issuing bank. My debit card is with Bank of America, and my funds usually appear back in my checking account linked to the card within a week.
International bank wires to or from a bank account in Malaysia typically take 3 to 5 business days to arrive. That means, if you intend to deposit $10,000 or less into your FXCM trading account, I suggest funding with a debit card, because deposits are instant and free. Withdrawals are also free and will typically arrive back in the bank account linked to your card within a few business days.