I received a questionable email this morning from Capital city markets. Due to recent increase in spam / junk mail, I fear my email may have been hacked.
Debit card deposits have been offline for the past ten days or so when I log into the client area / back office. But I’m wondering if this also isn’t part of the hack.
Has anyone else received a similar email from CCM broker ??? Notice there’s no advisory warning re forex trading at the bottom.
I asked if they could provide specific dates & dollar amounts of the deposits & they did.
Still… wouldn’t a problem with their debit card processor be their issue & not mine…?? The money was transferred from my account.
——>>
Dear ——-
Regretfully, we have to inform you that difficulties have arisen with the payment service provider that accepted your debit/credit card deposit on our behalf, and the funds have not been passed through to us. As a result, we have no option but request that you to contact your card issuer and dispute the deposit for non-delivery.
Since your deposit was never completed, we will need to set your account to read-only until new funds have been deposited.
If you wish to continue trading then you will need to re-deposit by bank wire or Bitcoin such that funds have been received by Capital City Markets no later than 27/10/2017.
If you do not wish to re-deposit (or fail to do so by 27/10/2017) then please be aware that your account will be suspended and any open trades closed at market on that date.
If you have made deposits into your trading account using other payment options (such as wires and BTC deposits) in addition to card deposits, please inform us as soon as possible so we can work towards a solution together.
Regards,
Capital City Markets