@sknight1 and @foreverforex2
I’ve read your posts regarding the CCM fubar.
I have never experienced an issue like this, in which a middle-man in the funds-transfer chain is withholding (or has stolen) the funds, so I can only guess at how you might proceed going forward.
Let me start by saying that the emails you have received look authentic. They repeatedly reference the correct email address for CCM (firstname.lastname@example.org). I don’t think a hack has occurred here.
If I were in your situation, I would begin by contacting my bank (or credit card issuer, as the case may be). I would give the bank/issuer all the information received from CCM, and I would ask two questions: (1) is CCM handling this matter in the proper fashion, and (2) does the bank/issuer have the name and contact information of the payment processor alleged to have stolen the funds – if the bank/issuer does not have that information, I would demand it from CCM.
In the case of a deposit made by bank debit card (@sknight1), these questions will probably have to wait until Monday. In the case of a credit card deposit (@foreverforex2), the card issuer’s customer service department should be available over the weekend.
CCM’s allegation that payments are routinely delayed for weeks or months seems suspicious to me, and I would discuss this issue with my bank or card issuer, as well. Also, CCM’s statement that the relatively risky nature of the forex brokerage business is somehow a factor in all of this makes no sense to me – none of that so-called risk involves the payment processor.
Finally, I would not rush to make additional (duplicate) deposits to CCM. I, for one, would require more information, before I would be willing to continue my relationship with this broker.
Please keep us updated on this matter.