SECURITY STUFF HAPPENING AT COINEXX – ANOTHER BREACH?
Yeah, it’s my favorite broker, BUT ! …
I haven’t investigated what I may need to do… they don’t explain what they
did; just give a list of dumbed down things to do. Re-installing the platform
is a disaster for most users; but it’s likely not needed…
[EDIT] If I had to guess, I’d say they’ve changed their MT4/MT5 SERVER
endpoint addresses. If that’s all they did, it’s easy to pick up the new
[EDIT2] Yeah, they’ve changed the endpoints, so no connection; and MT4
says “Account Disabled” but let’s see what we need to do to find the new
endpoint, if that’s what the problem is… [/edit2]
[EDIT3] It’s not good enough just to pick up the new Server
endpoint; account is shown as DISABLED so probably we
need to log into the Web Portal and do something before
they let us in… [/edit3]
[EDIT4] OK, logged into web portal, changed password, fortunately
google authenticator still works !! So from the platform “Open an Account”
is intended to refresh the endpoint; but I think that’s not up to date.
So re-installing their platform is how they are probably delivering the
new *.SRV files which are the real endpoint addresses. So, I’ll do a
dummy platform install and retrieve those *.SRV files, and maybe that
will work… [/edit4]
[EDIT5] this is a definite ShyteStorm since their platform download
for MT4 is now downloading installation for MT5 I’m on a chat with
their support now. A MESS [/edit5]
Greeting from Coinexx,
We have performed a key security update on our servers over this weekend. As a result of this update, a few users might experience issues while logging into their MT4 (or MT5) trading accounts.
In case you are facing any login related issues, please follow the below mentioned 3 steps to resolve them.
STEP 1: Reset MT4 / MT5 Account Password
Reset your MT4 (or MT5) account’s password from Client Portal - https://my.coinexx.com/accounts-operations
In case you do not know your Client Portal’s login password, you can quickly reset it using the “Forgot Password” button.
STEP 2: Reinstall MT4 / MT5 Platform
a) MT4 /MT5 Desktop Access:
Uninstall your existing MT4 /MT5 platform and then install our latest platform using the following links:
Once installed, open the MT4 / MT5 platform, and then:
- Go to “File” > “Open an account”
- "Open an account” dialog box appears
- Click on “Add New Broker” and type “Coinexx”
- Press enter and click on the Scan button. The Coinexx server (Coinexx Ltd) will get added
- Click on “Next”
- Select “Existing trade account” and Enter your “Trading ID” and “Password”
- Click on “Finish”
b) Phone or i-Pad Access:
- Go to “Settings” > “Manage Accounts” > “Login to an Existing Account” > In the search box, type “Coinexx” > Select “Coinexx-Demo” or “Coinexx-Live”, depending upon which account you are logging into > Add your “Trading ID” and “Password” > “Sign-in”
STEP 3: Reinstall EAs /Indicators
In case you are using any EAs (Expert Advisor) or Indicators on your account, they will need to be reinstalled.
The reason for this upgrade is simply to bolster the security protocols on our servers. We regret any inconvenience this may have caused.
As always, if you have any questions or concerns, please don’t hesitate to contact us.
Email ID: firstname.lastname@example.org | Website: https://coinexx.com/ | Questions? Just ask at Live Chat