Yeah, I’m frustrated with that as well. It also happened twice last week on Mon and Wed during volatility. I just PM’d them and they said they were aware of the problem but didn’t offer much of an explanation or say that they could get the problem fixed permanently.
My VPS is on-net with them and also shows missing ticks so I know it’s not an Internet problem. Maybe they’re overloaded by some EA’s? Maybe they’ll blame it on Integral? Since they won’t tell me what’s wrong, all I can do is speculate. What is certain, is that they have a problem and haven’t solved it yet. I hope they sort it out soon.
Well thank Chri*t… I’m not the only one having issues. Some traders have told me to find a new broker but, I’ve had chart freeze issues with Oanda, FinFX and now Tallinex. The images I just posted both happened tonight… no news, no volatility, NO EXCUSE.
I too have been experiencing frozen charts from Tallinex. Third time this week. All during times when I was about to open a position or close a position. If you are looking to scalp, do not use them. It is impossible to open or close a position when their server goes down, which happens quite often. Of course there is no explanation or any recourse for missed entries or exits.
Guys, it is a server issue that they seem to be having. It is very frustrating (as I have experienced it with other brokers in the past), but I am sure that any losses incurred during this time, they will cover (at least that would be the right thing to do). Just be sure to put a SL in place when the server is not frozen!
One freeze for a mere 20 minutes is very understandable. However three times is a bit excessive so I hope they fix it quickly. I am not using Tallinex right now but can say that it does happen, sometimes more frequently than I would like; it happened at every single broker I have used. My last broker had one that lasted for 5 hours when I had 2 lots open with no SL. Oh man, was that scary. Good thing nothing moved.
Best of luck.
Clint, I do very much like your idea of recommending brokers however I have not yet thought of a good way for rating each one given our (forum) resources in order to classify them as recommended. Perhaps we give you our case for each one and you wear your robes and be the judge? One at a time is brought to the arena to go through its hearing?
The inability to close an open position is what I don’t like. However, I must say, I have a hard time believing that “the market didn’t move” during your 5 hour freeze.
Also, I’ve lost money in the past with FinFX due to chart freeze and me being given the price at which the charts unfroze, which was beyond where I had my stop loss set, therefore the loss was more than I had originally risked… and they would not refund the loss.
“The right thing to do isn’t about morality”… “right” means “for whose benefit?”
The markets did not move much at all during the five hours as it was during the first five hours of the Sydney session.
Yes, this is a problem. However the point of my post was to say that we should remain optimistic that Tallinex will stand behind their servers and platforms.
Ace ~ I got the same email. Hoping they get things fixed too.
Tom ~ I wasn’t “insinuating” anything. I’m too old for that crap and don’t have the energy for it. All I meant was that 5 hours is a long time for the market to not move very much.
We don’t anticipate any issues, and the switch-over will be made as quickly as we possibly can, but it will obviously result in a few minutes of down-time, so bear with us. Having to switch anything during the week is about the last thing we would ever want to do, but we can’t just sit and wait for the weekend.
Flat before rollover today at 22:00 and we watch and wait. I’m sure they’re working to make it short, but it could take longer than expected. Hopefully, the rest of this week will run smoothly. I’d like to run some trades with these guys.
Well we all know that text message communication is not the best form of human interaction. Let’s move on. Glad it is working. I should have used the word “suggesting” instead of “insinuating” as the latter carries a negative connotation.
No problem! I know it happens a lot with every broker and likely is frustrating for you and your clients alike. I am happy to hear that you stand behind your platforms and servers.
