RE Finpro…Yeah not happy about this at all. This was one of the main reasons I left Tradersway. Price has been frozen going on 40m and counting. I’m on live chat with them right now and no answer as of yet. Some trades are already in the red.
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2h’s in and Finpro datafeed still frozen.
My other account on Turnkey is up and working fine, however the Turnkey feed via Finpro is not.
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Are you saying that you have two live accounts:
1 on Finpro, 1 on Turnkey (we all know the “similarities”)
and you are experiencing the same “server connection issues” only on FinPro Trading?
I ask since I don’t have an account with Turnkey “yet”?
Also their DEMO accounts is fine, working!
Yes I have two live accounts, one with Turnkey and the other with Finpro.
The Finpro account is frozen and the Turnkey is not.
Finpro has already responded via chat:
“There is some network congestion being experienced by some of our users
and our IT team is working on this issue with their 100% focus right now.
Please give it some time and try again after 30-40 minutes.
Sorry for any inconvenience caused. In case you had any trades resulted in losses to you,
we will compensate for them to you, as appropriate.”
Well… thanks for the input. My relationship with them has come to an end
I also had my account and feeds frozeon for almost an hour… feel horrible about it. But in IT world there are always unexpected issues, whats important is how gracefully and transparently they handled it. For me, they issued me refund for the loosing trades and told me to reinstall my MT4 mobile and desktop. It worked fine after that. I’m sure even NASA has issues with their servers, as long as I dont see repeat of this incident, I will take it as a one off event, else there are always more brokers to go to… another reason why I will fund my account at coinexx now 
, no matter how good a brokers is, its always good to have backups. But on a serious note, its good to see them owing upto their mistake, being honest and issuing refund on the trades that I lost money on. Good brokers with that level of client support are hard to come by.
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If i log onto my Finpro dashboard I can see that the stops have been honored so im not sweating it too much. Still a bit unnerving tho. Going on 4h’s now and feed is still frozen.
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Did you update your terminal ?
Here is what i got from their support guys
please download the latest version of MT4 and it should fix the issues. https://download.mql5.com/cdn/web/turnkeyfx.uk.ltd/mt4/turnkeyfx4setup.exe
Also they suggested to update the mobile app as well if there are any issues. My issues got reolved with this. Hope it helps.
I tried that and still nothing.
Correction, it seems to working now…
FINPROTRADING “FREEZE”
Sorry, I can neither confirm or deny, as I was looking at other
things at the time… Never saw any issues before… Sorry
this apparently happened…
hyperscalper
SERVER TIMES
Well, it’s true that MT4 platforms have various “server times” and,
for me, the ones which are GMT+0 are the best. Internally, in any
code I write, I always refer things to the GMT timezone, so from
the perspective of an automated process, it doesn’t make any
difference what MT4/5 platforms use as their “server time”.
[EDIT] I use a synchronized precise local clock using a utility such
as Net Time (from timesynctool.com) on Windows systems to
synchronize clocks. And since I use Java, when I get a Java
timestamp it’s a universal number which means “now” ! Representing
“now” in various timezones is just a matter of choice. Apologies
to Einstein who says that “now” has no real meaning in a Relativistic
context, but I digress !! LOL
Sorry I can’t offer any further enlightenment ! LOL
hyperscalper
FINPROTRADING NETWORK “FREEZE”
Yeah, that’s a most reasonable attitude. There’s no way
something like this is more than a one-off, and if they
honor requests for compensation, hey, that’s fair and reasonable.
hyperscalper
RE: FINPROTRADING “FREEZE”
So they changed the MT4 .srv server address, so a rescan
was necessary, and then I had to re-populate my servers with
the proper.srv files, and now everything works…
“Network congestion” ??? Sounds like some sort of
DDOS attack on their servers to me… but I speculate…
[EDIT] I killed any existing TurnkeyFX-Live.srv files in the config
data area, and then re-scanned to get an updated one.
Once I had that, I sent it everywhere it was needed… Sheesh !!!
[EDIT2] Because I work with NJ4X I know that ALL MT4 clients
are exactly the same, no matter which brokerage they come
from… perhaps a little-known fact. I am using Evolve’s MT4
instance, just as an example… works on a proper .srv file
from any broker…
hyperscalper
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Regarding the FinPro freeze, I had to do the following: Go to File>Open an Account, Click Scan then close the window once it completes. Network should be reconnected once you re-login to your trading account.
FINPROTRADING ISSUES versus TURNKEYFOREX
I don’t really understand why this (allegedly) did not affect
TurnkeyForex.com also… I thought they both used the same
TurnkeyFX-Live.srv MT4 server file with presumably the
same ports and address, but perhaps not ?..
In my system, I have to have every .srv file so it can connect
across brokers, so I’ll need to check this out…
[EDIT] Somewhat confusingly, although both of these brokers us
the same FILENAME “TurnkeyFX-Live.srv” the contents are different
so in my case, I’ll need to use a different FILENAME to
differentiate FinProTrading from TurnkeyForex since the
rule should be different .srv filename, different broker…
In the NJ4X server “pool” it needs to differentiate the two
brokers, and cannot if the filename is the same… Other
folks will not really be confronted with this issue…
hyperscalper
I have no idea why it affected one and not the other as well. It struck me odd. I had done the rescan as and it finally reconnected. Had to delete the MT4 IOS app on my ipad and reinstall, but not on my iphone. Very strange indeed.
The LINKS in post #2 are about 5 months out-of-date.
I’m working on fixing that.
EDIT
80 new links have been added to post #2. it is now up-to-date.
In general, each broker has his own IP address on port 443
for MT4… So I guess FinProTrading’s IP was being attacked or
otherwise compromised, while TurnkeyForex service was
not disrupted. Even though they ultimately route to the same
service provider…
hyperscalper
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INCREASING PREVALENCE OF MT5 PLATFORMS
Clint, this is going to be a nightmare to keep up with the
transition to MT5 which is finally beginning to happen.
In particular, FXChoice now offers MT5, and I noted earlier
that all new Evolve.Market accounts are MT5 as well.
NOTE: These account types are thankfully set up as the
"hedging" variety, rather than “net position”. This offers the
maximum backwards compatibility where every position
or, in the old days, every “deal” is separately accounted for…
As I’ve mentioned before, this MT4 to MT5 transition is
an issue for me since it impacts my NJ4X usage which
definitely does support BOTH terminal types, but requires
some distinction between the “old” and the “new”…
hyperscalper
DUKASCOPY SOON TO OFFER MT4 ACCOUNTS
OK, I realize that U.S. persons are not “solicited” by Dukascopy
and in principle CANNOT get an account there. Of course,
“hope springs eternal !” and we’d like to see that change !!!
But I’d just say that they have, after decades, committed to
offering MT4 based accounts now (Live in a few weeks time)
bringing them more into line with the rest of the world.
I feel guilty about even posting this, since I personally do not
have a Dukascopy account as a U.S. person but am doing
work for some non-U.S. clients who do have them. Perhaps there will
come a time when we U.S. persons will again be welcomed
by the offshore brokers ??
[EDIT] Back when U.S. persons were able to get Dukascopy
accounts through FXDD, I did a huge amount of coding against
their API. Dukascopy is unique in offering Market Depth which
I use to do Forex Order Flow analysis. Even though a U.S. person
cannot have a Live Dukascopy account, ANYBODY can join the
free “community” and get a perpetually renewable DEMO
account from Dukascopy, even U.S. persons. Now, that sounds
useless perhaps, but I use that as a Data Feed from which
Market Depth information can be extracted for Book Trend
and Order Flow information in Forex. And their data quality
for Demo accounts is equivalent to their Live accounts, unlike
so many brokers where Demo is inferior data quality…
hyperscalper
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