I can't get my money back

#1

I opened a live account with BrokerXP (Q-Systems) and can’t get my money back. I started this venture under false pretences. I registered because I was reading an article linked to Mark Shuttleworth, which described Q-Systems as an automated system where the user does not have to make any decisions, but rather use this automated robot.

Now that I have a live account I can see that this is not the case. Mark Shuttleworth has also stated that he has been fraudulently linked to Q-Systems and has no knowledge of it.

Multiple account managers have been calling me to deposit more money ($2,000) to either qualify for access to sophisticated robots or real help from a senior professional trader. The BrokerXP Support Team have emailed saying that will assist me with a refund but nothing has happened in three weeks of trying.

How do I take this further?

2 Likes
#2

BrokerXP seem to be based in the Marshall Islands though they don’t give a physical address and they don’t indicate they are regulated by any statutory body.

I would think very hard before sending them more money.

Maybe the government of the Marshall Islands will be interested.

#3

Thanks for finding this out. I will investigate further.

#4

Also, if you have been scammed, beware of being contacted by another firm, perhaps representing themselves as lawyers, who claim that they can get your money back. They will ask for a fee of course, but sometimes these secondary contacts are the same scammers or their pals.

#5

Sounds like sound advice.

#6

i have been a victim too but a different broker, i need help

#7

How did you pay the money to them ? - IF by credit card - claim against the credit card.
I understand this may now be applicable to debit cards in the uk - and Paypal also have “reclaim” possibilities !

@tommor gives sound advice - DO NOT - send any more money to anyone who contacts You !

At the end of teh day = it’s your money and up to you to look after it !
IF someone came up to you in Lidls Car Park with a “italian Leather Jacket” for £20 - and you bought it because it was “Too good to miss” - but turned out to be plastic - Who’s to blame ?

You are of course ! - for being naive !

Best of luck - but in any case you have had a learning experience - cherish it well !

1 Like
#8

Take that to the Police - and your lawyer - I’d be looking to recover from HIM - If the above fails ! - all depnds on how much money of course - but I’d defiitely want to have Strict evidence that HE has issued a Police Complaint - your lawyer should be able to progress this further !

#9

If the broker is regulated, you can ask for help from the regulatory body.

#10

Most of the times, it is the brokers that are not regulated that scam people, I am pretty sure lucy_ann broker must also not be regulated.