I opened a live account with BrokerXP (Q-Systems) and can’t get my money back. I started this venture under false pretences. I registered because I was reading an article linked to Mark Shuttleworth, which described Q-Systems as an automated system where the user does not have to make any decisions, but rather use this automated robot.
Now that I have a live account I can see that this is not the case. Mark Shuttleworth has also stated that he has been fraudulently linked to Q-Systems and has no knowledge of it.
Multiple account managers have been calling me to deposit more money ($2,000) to either qualify for access to sophisticated robots or real help from a senior professional trader. The BrokerXP Support Team have emailed saying that will assist me with a refund but nothing has happened in three weeks of trying.
How do I take this further?