Few months ago, I opened an ICMarket account and they asked that I provide my citizenship document to show that I am an Australian Citizen and my Australia Drivers License. My opened was opened and I then deposited my funds ($54,000) using my husband’s debit card since he has a larger limit. ICMarkets didn’t decline the transaction and was happy to take the money. Since the account opening, they have made a number of sudden changes to their trading platform and I decided to leave. Here is where the problem started. They started asking for more and more documentation and was giving us the run around and would not refund my account. For a regulated broker, they act like scammers. Had I known this was going to be a problem, I would’ve used my debit card to fund the account and avoid all of these issues. But they were happy to take the money and look the other way, but when it was time to get my money back, all of a sudden they require all of these additional documentation. They have poor controls when it comes to funding the accounts. Their customer service is a joke and they just respond using standard language. Its like no one is reading my emails and a robot is just responding.
Now I am in this position where they are not releasing my funds and it has been close to two weeks now. These guys are scammers. I am so frustrated and I need my money, but they just want to keep it. Please stay away from this broker. I am spreading the word to anyone who will listen. Stay away from these guys. They are nothing but scammers.