I had an account in odl. Later fxcm bought odl and now I have an account in ODL-FXCM.
I asked representative who is working in ODL-FXCM if they can open FSS-forex system selector account(tradency platform) last week.
She said she had asked her general manager and they can open FSS-forex system selector account(tradency platform) so this monday I deposited more than USD 15000 in my account to open it. But later they could not open it because only normal FXCM customers can have it (not odl-fxcm customers)
Later I contacted and with fxcm-uk and I am opening normal FXCM account with fxcm-uk I applied to withdraw my money from odl-fxcm two days ago because I will deposit it to my account in normal FXCM
But FXCM REPS asked me to send bank statement to withdraw my money. I sent them my banking statement that I deposited it but they sent me mail that they did not get it.
I asked odl-fxcm to help me and they said to me that they also sent it. When I talk with customer reps with chat they say they don't have document but they wait for it.
I do not know why do they ask documents to WİTHDRAW money and I DO NOT KNOW WHY THEY SAY THEY DID NOT TAKE DOCS EVEN THOUGH I SENT?
Some agents said that I have to have activity in my account in my account after my last deposit. Is it true? İf it it is true how many activity they mean.
I asked agent he said a few acivty only. What is the reason for activity when ı ask withdraw?
Do you have any limit for customers to withdraw money?
Do you ask for any more docs etc if they ask to withdraw more than usd10.000?
Why odl-fxcm customers can'T open FSS-forex system selector account(tradency platform) EVEN THOUGH NORMAL FXCM CUSTOMERS CAN OPEN?
What are your detailed procedures of withdrawing money?
I am waiting your answers.