No good news for you here actually. Sorry. The company you’re talking about is NOT regulated by any authority. If you study their website uftgroup.com there are too many “red flags” confirming that: there is no license number and regulatory authority indicated, the operating company “Tech Marketing” LLC is registered in Bulgaria, Contact Us section gives you the office address in Cyprus, UK phones and Azerbaijan PSP (payment system provider), Bonus practices were prohibited long ago by all EU Regulators.
Still, will try to help you but be ready - it will not be easy. First of all, I’m not actually sure that you really have profits on your account. It might be a virtual bonus just and as soon as it is removed (and it will happen during withdrawal), all profits will disappear and actually it may occur that you’re in loss, not in profit. For a future – nobody will trade for you on your 1-3-5K balance account for free aiming to make you rich. Even not for free, these are not the sums.
Want to try to get your money back? Forget about profits, demand the initial deposit be sent back to you:
Stop calling or trying to contact your account manager. These guys do not solve anything. Send the e-mail to the indicated address on the site: firstname.lastname@example.org
The letter should contain: “Hereby I, Full Name, apply with the official complaint in regards to the improper services provided to me under my trading account XXXX and your ignorance of my withdrawal request submitted XX-XX-XXXX (date). I demand to confirm the immediate withdrawal process as you’re obliged by the law. The funds must be sent back to the initial source of deposit that is my card (? or whatever you used for deposit). Please confirm urgently as my next step will be the official complaint to the Financial Ombudsman Service in the country of your operating company “Tech Marketing” LLC registration, i.e. Bulgaria, and chargeback.”
If someone calls you, do not negotiate, just demand immediate withdrawal of your initial deposit. If no reaction is received, be ready to execute your threats.