It’s not that they don’t care, simply that their systems cannot cope quick enough with the order flow during news events. Quite normal to be slipped during news events like GDP, NFP, etc. - shouldn’t be trading during that
I was aware of the likelihood of slippage that is the reason that i was in the trade at the time, it was an experiment with a small position to see how much i could be slipped with real rather than demo money on the line and it was conclusive in so much as it proved that even with a small amount at risk IG Index are wholly inadequate in attemting to honour stoplosses. This is an extremely large broker who have a duty of care towards it’s loyal customers, i could have forgiven around 10 pips but to be slipped 60 right to the bottom of the spike is scandalous.
Other brokers (Oanda) have systems that can cope IG are a disgrace!
