Hi Makatibandit,
I have received no recent reports of connection issues on our end and have been using on my own MT4 account without any problems.
Based on your forum username, I’m guessing that you live in Makati, Philippines. Note that FXCM’s servers are in the US, so if you experience freezing frequently, it may have something to do with how well data can travel between your PC in the Philippines and our servers in the US.
Do you automate your trades on MT4 using an EA? If so, one solution would be for you to use a co-located virtual private server (VPS). Running your trading platform from inside the VPS would be like sending your orders from a computer right next door to our servers. Using a VPS has the added advantage that your platform can run 24 hours a day, even when your own computer is turned off or disconnected from the internet.
Another factor that could be causing your MT4 platform to freeze could be the complexity of the calculations being performed by your EAs and indicators. How many EAs and indicators are you running and on how many charts? Does the freezing occur at all times, or only when prices are updating rapidly such as during a news event. Note that frequent price updates mean that your platform has to do more calculations per second for all the indicators and EAs you have running on your charts.