I have a problem with MT4, ive received my email from my broker with all my log in details however when I go to log in via the app what im looking for (my server details) are not there? has anyone else encountered this problem?
What do I need to do to rectify this? im using IC Markets
I had same issue when try to login to mobile platform some time ago. I was trying to login my Forexchief account. The chat agent gave me the server name to use. The mistake was from me, since I was using their live server on a demo account. It can’t work like that. Make sure you are login to the proper server.
Me neither, I have never experienced any issues with the mobile version. I am using Apple device.
Try from the settings to hold on the logo so the servers could be updated and then try again.
@leemaggs1 did you broker confirm the issue? Their technical support should be aware of this. When such cases happen, always contact the support first as they can advise you what is going on.