If a broker refuses to honour a withdrawal then it is usually because the company is a scam, unless there are specific reasons for it. In which case, they would normally and willingly explain to you, the client, why and what you should do.
A typical, simple, general example is if a client has funded their acc with a credit card (which is very common) and then requests a wdl to their bank account. But brokers are normally obliged (as part of money-laundering avoidance procedures), to first refund back to the same card from which the funds had originated up to the amount that had been paid in. The point is that the broker would clearly explain this in such circumstances.
But your case is different and you clearly have not been given any reason or justification for the refusal, otherwise you would not have posted here!
So, on balance, it would seem that this firm is indeed a scam and you will probably not get your money back via direct communication with them.
This leaves you with the only other option of referring the case to a third party regulatory authority. But, I also looked at this and came to the same conclusion as @peterma:
If you do not know where they are based or who is the regulatory authority (which in this case would probably be only in name, anyway, and without any actual regulatory input) then this option is not available.
The only other option that comes to mind might be to try a double bluff approach.
You could suggest that you wish to invest a larger sum of money but you are not prepared to do so until they prove their reliability by demonstrating that funds are also withdrawable.
They might then refund a portion of your capital in this way - and, of course, you do not ever invest any more. Bit sneaky, but, well, they did start it!
I don’t hold out any great hopes that you will succeed in retrieving those funds, given the details that you have provided, but we do all wish you all the best with it!