They acknowledge a small minority of them, if enough people complain for long enough, loudly enough, and publicly as well as privately.
But without many people doing all that, it doesn't even get acknowledged at all.
That's very reasonable.
People have been moving on for ages and ages.
Traffic, membership and posting are all reduced as a result, while other forums experience the exact opposite.
And still they won't listen.
Pipstradamus eventually acknowledged to me that Estis and Esche are probably the same person, but added "we have to treat those two users as two separate incidents and let the process play out. That's the policy and that's the plan going forward."
They apparently just don't understand that the fact that that's the plan going forward is what's producing the result that their members are leaving, posting is reduced, participation is reduced, and the place is increasingly becoming a laughing stock.
But how can they STILL not understand this, for so long? When generations of members (often on their way out to find other forums) have explained the exact same things to them. It defies all logic.
It's as frustrating as hell, anyway.
Partly, as you pointed out Manxx, because there is actually some valuable content here.