I am with the XM broker and they help me with any question in the chat. They even have free courses. If they only act as intermediaries between one trader and another and only charge the spread per operation, what does the broker care if the traders lose or not? They already take the commission per operation.
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In most cases brokers earn from spreads or commissions on trades, so they make money whether a client wins or loses. Their business model is built on transaction volume, not client losses. This is why many offer education, support and platforms that encourage more trading activity. The exception is when a broker operates as a market maker and takes the opposite side of client trades. In that setup there can be a conflict of interest, although many such brokers still hedge exposure. The key is to understand how the broker is structured and regulated to see where incentives lie.
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They are interested in you winning because that way you are with them longer and you continue doing operations, so they get a commission per operation.
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… or so their “brokers” would like them to imagine? 
Brokers must absolutely love the people who believe that!! But then you’re an offshore broker representative, yourself, aren’t you, Valetax? 
That’s what you do.
You say so, on your own website.
“Trades are routed through a dealing desk, and the broker acts as your counterparty…”
And “The terms and conditions and trading rules are established solely by the counterparty which in this case is the Company.”
Source: Valetax’s own site, and a PDF downloaded from it.
You’re telling me!!
Maybe that’s why the Fincapital review of Valetax says this -
Conclusions
Valetax is a typical offshore broker with no real oversight or transparency. Registration in Mauritius and Saint Vincent offers clients no protection whatsoever. Engaging with such a company is risky, which is why we do not recommend doing business with them.
Source: Valetax Review by Expert. Is valetax.com Scam?
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