Best U.S. Broker for Scalping

Jason_Rogers · September 8, 2016, 7:43pm

user001:

I signed up specifically to respond to this and complain about FXCM.

I’ve been unable to trade now for an hour today because FXCM is offline. I’m VPN’d to 2 different computers and have 2 internet connections so I know it isn’t “me”, although that’s the error. [16 years in IT; I know computers/networks]. Unfortunately this isn’t a “rare” thing. I’ve had multiple disconnections while I’ve been an FXCM customer. Which leads to…

Connectivity isn’t the only problem though; ORDERS FREQUENTLY HANG. I’ve waited 15 minutes for an order to go through before. That’s NOT cool. Just fail it already.

Their platform also crashes AT LEAST once every few weeks. Again, multiple computers, IT background. I’m not doing anything fancy or custom with the application. Nothing else is running on these machines.

A company that’s been in business this long, managing this much capital, and having the reputation it does [positive] should not have these issues. I plan to close my account and find another broker.

Hi User001,

First, I want to thank you for posting on this forum and bringing your concerns to my attention. I’m sorry to hear you’ve been having trouble connecting to us.

I appreciate that you have an IT background, but please consider that if FXCM had widespread connection issues like you describe, then someone else would have posted about them.

In fact, your comments made me curious whether any FXCM clients besides you recently posted about having connection issues, and this is the most recent comment on this forum from one of our live account holders:

Please give me an opportunity to help you. I can put you in touch with one of our tech specialists who can investigate what’s happening.