Thanks for the update, Kashix
I’m glad you were able to reconnect, but since you mentioned this has been happening more frequently, it would still be good to troubleshoot possible causes to prevent future occurrences.
Have you recently started using any new programs (or updated old programs) which use your internet connection or computer at the same time as your Trading Station? Any streaming TV services like Netflix or internet phone service? Also, if you connect via wireless modem, you may want to try a wired connection instead.
Should you ever have difficulty connecting to your platform again, please note you can call our trading desk 24 hours a day to place or modify orders on your live account over the phone.