Hey forum,
so I use coinexx and after I made my live MT5 account on their dashboard I changed its password via MT5. I figured that would be the right thing to do as you never know if they have clear text access to your password. Since then my MT5 and the account works fine. However I can no longer access the account from their dashboard. I can log in, and i can select my demo accounts, however I cannot actually select the live account with in their dashboard. I’ve tried resetting the password with in the portal to the password which i changed to, but still no luck. Working with support At the moment. Any help is appreciated
On MT5 the sequence is to press the FILE key at the left hand top toolbar. Underneath, the last section contains a button stating ‘Login to Trade Account’.
That’s the process how to switch between accounts. If that’s not working, then refer back to support - or change brokers.
… I’m talking about with in coinexx dashboard bruh
you don’t need to use the dashboard, just any chart. Try it and see.
@steven369
bruh i need to use the dashboard to make deposits and withdrawals.
Ah, okay. Best of luck.
BTW: - Coinexx is not regulated by any financial service regulator in any country.
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Facing issues while trading with a broker is common. But when you get immediate help from their customer support, you don’t have to worry about anything else. This is the reason why I always check what my brokers’ previous customers have to say about its customer support.
You probably need to get in touch with their customer support because there is no such issue that I ever faced with my broker. I keep changing my passwords every now and then and frankly, I don’t usually face any issues. It seems to be a glitch to me. Just dial customer support.