I believe my story is unique because of the fact I lost all my money before I even started trading.
This story starts back in Monday. I decided to join a broker and ETORO seemed the easiest one to set up in my country Morocco.
Initially I funded it with 300$ in that same day after I got approved. The next day, while reading some reviews about the platform, I noticed a repetitive pattern about problems users face with withdrawals. I immediately decided to withdraw all my funds. I initiated this operation and the next day, I was informed by ETORO that the withdrawal (295$ because of the 5$ fee) was successful.
The shock came minutes later when I received an SMS explaning that a transaction was made from my account to ETORO Ltd for 295$.
I literaly lost 600$ instead of recovering my money!
After trying to join the support center without success and I am really depressed.
Another issue is I cannot find an official statement from ETORO about that bank transaction with enough details.
I worked hard for this money and it means a lot here in Africa.
To sum up, there was a mistake made by ETORO in the withdrawal phase, instead resulting in charging me again. Can you help me figure out a way
Thank you for your attention.
P.S: You can check the attachements for ETORO Dashboad :