Wow, guys i have seen some great conversation here.
I am from the UK but i live in France now.
Sorry i have just seen these comments, i think either i am not set to receive email notifications or perhaps they are going in to my spam folder?
Regarding the trade that changed into another trade.
At the time i was not really thinking about gathering evidence. I am still to go through all of my screen shots carefully. I wish i had videoed everything.
I am also guilty of "overtrading" and with my portfolio full of trades from people i had tried to copy it becomes a long process to find all of the relevant trades and then to match up screen shots with my complaints.
I am certain i have no screen shot showing the aforementioned trade in my portfolio.
I can remember though, that it was a crypto that soared shortly after it vanished from it's position in my PF. Then i noticed i had more trades open in another crypto asset than i had originally opened in that particular crypto asset.
I think there was an excuse from eToro in the end that not all orders could have liquidity found for them. Yes. They actually got back to me. But that doesn't explain the additional trade that appeared in the other class but how can i prove that.
The thing is, the trade was showing as active in my PF.
I know the time of the complaint and i started to look for my screen shots the other day but i got tired of searching screen shots while the stock market was wiping out a good deal of my balance. I really don't think i have any evidence but need to look again to be sure. I have been so tired lately since getting into trading, if i'm not trading i'm researching theory or checking the news and markets.
At the time i had made way too many crypto trades, i really didn't have a clue what i was doing back then.
However i do have other evidence, well it is evidence as i see it but how can you use something as evidence when they write a disclaimer that states that the website might see problems through 2018.
Guys, is it really acceptable that any website bugs on a regular basis these days? Let alone one that should be as secure as a bank, one that boasts 5 million users and years of experience? Really?
Well, what can i say? I have the shots that shows scrambled charts with missing chunks and screen shots of other users comments complaining about the same thing.
I have the shots of the ghosting candles.
Shots of the P&L slipping in the wrong direction.
Many many shots of error pages and technical difficulty pages when i was getting no response from the site. The other day it actually continued to work on my mobile but wouldn't work on the laptop despite trying everything (the usual clean out and restart BS). For several hours i was left with only mobile device connectivity even though my laptop was working fine with all other websites.
Another thing i noticed was that i have been closing 100X scalp trades well into the green but they still show as a loss in my history. I needed to clear by around $12 roughly, in order to see any profit at all. I think i'm over scalping, i am not that great at it anyway.
I have a few conspiracy theories on the whole copy trader thing but that is a debate in itself that could go on for a long while!
I do not go around complaining about websites. Why would I when all other websites i use seem to work flawlessly. All i know is that this one has wound me up something chronic. It is not just because i have lost money, i am not saying that i wouldn't have lost money but i see now how important it is to remain focused, stay clear headed and to be patient.
My experiences with eToro left me angry, what ensued was panic and disappointment. I would say that these bad experiences were reflected in my trades (not a good thing). It defiantly was not helping things when i was feeling anger, frustration and disappointment with their website.
I have also found much older testimonials online which mention some of the above points. Even on their old platform. I believe the main list of my bad experiences was listed in my original rant. But i'm not going to go over everything agin. This is already becoming long and i am tired right now.
Sorry for any bad punctuation and or spelling mistkes. I'm sure there are a few in here