Definitely want to hear how this turned out. Hopefully its positive.
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Thanks guys, I will keep you updated.
Itās been 465 days already since Iāve submitted my complaint. This office is terrible 
Still waiting here, ive been bugging them every month hoping for the decision to come.
This is their last response from today:
In reply to your email dated 23 of August 2018, I would like to inform you that your complaint is in the final stage of the investigation. Kindly note that I do not have a specific date to give you, but once the final decision is issued we will inform you immediately.
Kind regards,
Andria Papandreou
Seriously, the case is still ongoing? So for over a year, there were no updates at all? Are you expecting a resolution from the broker or from the regulator?
Yup, the Financial Ombudsman of Cyprus service was very impersonal to me probably because of the amount of complaints they receive.
Secretaries/assistants have only replied to my inquiries with textbook / semi-automated messages asking me to wait, and simply refuse to share anything about the case or hand me contact information from any investigator that is supposedly handling my case. Luckily my initial report was very complete, but it sucks that I do not receive any feedback or followup on it.
That said I am expecting and hoping for a resolution from them soon.
So what I have gathered from this thread is that it is an Israeli company that is outside the jurisdiction of an actual non Israeli regulating board. Clearly an Israeli regulatory board will not rule in favor of a non Israeli in any case .The money is gone Iām surprised you thought you were going to get a fair trial while having knowledge of the location of the company and regulatory board .
I am completely new to forex, why would you use a company such as this and not a platform like think or swim from Ameritade, they are in Nebraska the customer service is instantly reachable via phone and the most intelligent customer service I have ever had the pleasure of dealing with.
Thanks for such review, cause i was sure that Etoro is good broker and i can trust it. Read a lot of different reviews and mostly they said that Etoro is a good broker. Damn. U saved my money, thanks 
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Welcome to forex Ortus. You are partially right. Let me elaborate a bit according to what Iāve come to understand.
Alright this is how it works with etoro and most CFD low budget brokers.
Etoro has offices in different countries. They advertise they are regulated by FCA, ASIC and CySEC which is correct and sounds good, right? Well in reality they are giving a false sense of protection misleading new customers that donāt really know how they operate.
The services provided to you are not the same provided to everybody else. The services you receive are regulated only by the regulatory body that corresponds to your jurisdiction:
a) Only if you live in Australia the services they provide you comply with the strict regulations by ASIC. Good reputation, exemplary resolution of disputes.
b) Only if you live in UK the services they provide you comply with the strict regulations by FCA. Good reputation, exemplary resolution of disputes.
c) For everybody else -that is the majority- (who do not live in any of those two countries) the services are offered by etoro europe company located in Cyprus which is only regulated by CySEC. The reputation of this institution is awful compared to the others, regulations are very light, penalties are rare and low. Collective complaints are investigated by CySEC while individual complaints from all over the world go through the Financial Ombudsman of Cyprus (FOC).
As you might guess, the FOC piles complaints and complaints and complaints from all over the world and as a result their service is bad. You can visit their website and you already get the picture: totally outdated site with a 20 year old appearance. There are no updates from their end, they reply late to inquiries, they donāt even respect the times specifically written on their own laws. You do not get personalized responses or contact from investigators. Just late semi-automated responses telling you to wait is what they offer, and believe them, youāll have to wait.
Now with this scenario I believe they have a great need to clear a huge backlog of complaints and close cases fast, which might lead to quick unfair resolutions without proper professional investigations. But I canāt really say that their ruling has a bias towards local companies which is what I believe you are suggesting. Thereās only few cases I found shared in the web to read from and certainly havenāt found enough evidence to support your idea.
Itās clear why low budget CFD brokers/companies from anywhere choose Cyprus for the location of their main offices that provide services to (almost) the whole world: light regulations from a regulatory body that goes easy on them and a system for complaints that is totally inefficient and very convenient to them.
Many of these things I didnāt know back then.
I can say Ameritrade is certainly a good choice. Iām glad you are on the right path on this and that my case has clearly confirmed you have chosen wisely. 
Iām very happy to hear that Bog 
Interactive Brokers and Ameritrade are very good companies. Those are my suggestions. Good luck and happy trading.
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Thank you for such a lucid and clear response and educating me to the burdens of an international trader. Its unfortunate you had to learn the hard way, but from your intelligent response I imagine you have more then recouped your loses.
Upon further consideration I realize that this is by far the most effective review you could have given because you have remained responsive to the thread and given a true and honest account of your experience while remaining optimistic, forcing us the readers to make the fatal realization that the money is lost.
@RooKiED , it is indeed disturbing that you need to wait so long for a fair resolution. Iāve previously heard that the Financial Ombudsman is quite busy with various complaints and I guess that it takes a lot of time to investigate each one separately. I suppose that the brokers which are the object of these complaints are not very responsive as well and this slows down the procedure even more. Nevertheless, I am sure that the case will be resolved sooner or later as from what I know, CySec is under the European Regulator which is quite strict especially in the last year, so the chance to receive zero or unfair outcome is lower.
Bad luck, man. Hope youāll earn it back on another one 
This is bad, I found it is last year post. But it was interesting to read, too bad the money is long gone now.
Fully support. I had such shā¦ uncomfortable situation with IG:expressionless:
I am seeing more and more negative stuff on Etoro. Not used them myself though.
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After asking for FCA you can get it. Iām Dutch and I have an FCA account with them.
I keep following your case and hope you will be made whole in the end
Any news? Itās been a while so I am curious
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Started may 2017ā¦ I canāt believe there is still no verdict about this
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Etoro STOLE MY MONEY AND REFUSING TO GIVE ME BACK MY WITHDRAWEL AND GIVING NONSENSE ANSWERS!!!
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eToro is really bad in terms of customer service and platform quality
really feel sorry for your loss, hope you the best to earn more in other platforms. btw, this thread gave me a very good lesson for everything and anything justice fair treatment. I am 17 years old malaysian and currently learning more about investment. this thread is indeed exceptional to the others.