It means, like you want to create Fibonnaci retracement level ok.
So grab the Highest Candle stick of that month or week or what ever time frame you looking at.
And then click on it, and scroll it to the low candle which would be ofcourse somewhere in the past. And then you will see FIB Retracement % would come
This is the education section of the broker i am using
go to stifxonline.com and then education,
Check if you can find anything important there.
Or else simply contact there support guys, who can help you out.