Hello everyone, first time poster here! Unfortunately wishing it was on happier circumstances but Im looking for some other opinion/experiences about the broker FinPro. Heres the lowdown.
Recently I opened an account with the aforementioned broker. Mind you after doing lots of research and running a demo account for several weeks as I was looking for a broker to test my new EA on. To my pleasantry after going live, the EA was HIGHLY successful and made more than 150% return in about 10 days. Everything seemed great! However, one afternoon that all went to s%@$ and my account was oddly enough down almost precisely to the point I started off at (probably just coincidence but still). Upon further investigation and analysis of my trades, it became blatantly clear that someone was moving my SL from a default set value of 3 pips upwards to 30-50 pips! On top of this my entry prices where at levels that were literally never even reached by the markets. I have order IDs and screen shots of the “placed” trades on the charts in MT4 and its clear as day “something” was going on. Not slippage, not poor order execution, not poor price entrys, and most certainly not a faulty EA. Im talking buys and sells taking place at points 30-100 pips away from the high or low of that particular candle. What!?!?!
Once more I also had the EA running on their demo account on a separate computer to compare results during this process in which the demo account had zero issues. I also had the EA running on a third computer with a separate broker and zero issues there as well. I have since submitted numerous support tickets and have not received a solid response from them yet at all. They have basically been running me in circles asking me to send them the specific order IDs that need to be “investigated” in which I have sent them all of this four times now! Its been crickets since last Thursday and theyve seemed to have ghosted on me. To be fair Im still waiting for them to answer back with an explanation. But more than likely I will be withdrawing all my funds and starting the search again. So with all of that said…has anyone else had similar or suspicious activity when using this broker?