FXCM Market scope 2.0

Trading Discussion
#1

Hi ,is anyone using fxcm market scope? Mine has really slowed down and I would like to know if there is anything I can do etc? Like perhaps deleting certain files or why does this happen?

I tried contact there chat online but it appears they are offline

Thanks

#2

Hello Chip, no, mine works okay… Is it to do with your computer, do you think?

#3

[QUOTE=“PipMeHappy;760351”] Hello Chip, no, mine works okay… Is it to do with your computer, do you think?[/QUOTE]

I think you right ,need to start thinking about an upgrade

#4

You can always try running the web version,

rather than the desktop version…it could be

lighter …

#5

Hi Chip,

I have not heard reports of any such issues from our other clients. We will need more details from you in order to trouble shoot this issue. I am happy to troubleshoot this for you on this forum, but exchanging posts back and forth may take longer for you than speaking with our 24-hour live customer support team over the phone.

It’s up to you. I will post my initial questions here, and let me know if you’d like to proceed with me on the forum or call our live support team.

  1. How long have you been using Marketscope on this computer?
  2. What are you computer specs? OS, CPU speed, RAM, etc.
  3. What is your internet connection speed and type? (cable, adsl, satellite)
  4. Are you using a wireless connection?
  5. When did you first notice a problem with your charts slowing down?
  6. How many chart windows do you have open?
  7. How many indicators and lines do you have on those charts?
  8. Are you running and automated strategies or custom indicators?

Thanks,
Jason

#6

[QUOTE=“Jason Rogers;760738”] Hi Chip, I have not heard reports of any such issues from our other clients. We will need more details from you in order to trouble shoot this issue. I am happy to troubleshoot this for you on this forum, but exchanging posts back and forth may take longer for you than speaking with our 24-hour live customer support team over the phone. It’s up to you. I will post my initial questions here, and let me know if you’d like to proceed with me on the forum or call our live support team. 1. How long have you been using Marketscope on this computer? 2. What are you computer specs? OS, CPU speed, RAM, etc. 3. What is your internet connection speed and type? (cable, adsl, satellite) 4. Are you using a wireless connection? 5. When did you first notice a problem with your charts slowing down? 6. How many chart windows do you have open? 7. How many indicators and lines do you have on those charts? 8. Are you running and automated strategies or custom indicators? Thanks, Jason[/QUOTE]

Thanks very much Jason! I appreciate the feedback.
I am thinking the problem might be that I am using OS ,parallels and Windows 7. What computer specs would you recommend works best with marketscope as I really like the platform

Regards