I’ve been trading live with FXCM Micro now for about 8 months. In that time, I’ve lost a bunch of money due to their application failing during trades (almost every time I was closing out of a position). That hasn’t happened lately, but the more that I look online, the more I feel like I’m using a scam software. Their support folks aren’t terribly helpful - and in now way will they own any part of the problem.
I love the interface when it works; I’ve checked out GTS and FX Solutions products and haven’t been terribly impressed.
Am I nuts for staying with FXCM? Is there a different broker out there I should look at?
FXCM Micro is FXCM’s discount brokerage so all of the support is through the interactive forum and via form submission on the website. For full support by phone and chat, you’ll have to go with the standard account.