Hi All,
I wanted to tell you about me experience with GFT.
At first I had a demo account for 1 month. I got all the indicators, I saw low spread, and the sales person who contacted me was nice. I wan’t sure whether I want to open a live account with GFT because I had another account in another company.
When I thought about opening an account in GFT I asked many questions for example whether when opening an account I will get everything that I get \in the demo account and the answer was “yes” or whether if I will not trade and from some reason after a while will I get all my money back and the answer was “yes”. So I thought that it’s good. When I started filling up the forms I realized that in order to get all the indicators that I need (and I need just 2 Bolinger and starc bands) I realized that if you deposit less than US$2500, then you will not get all the indicators and starc bands are not included. But i was told that I can create the starc bands by myself so I decided to continue. The process of opening the account was long and annoying but I went on and I opened the account just to find out that GFT doesn’t support Windows 7 which I installed at that time, and there was an error when trying to open Dealbook and the software never started so I couldn’t trade. The suggestion from the GFT person was to change the operating system:mad: yeah right!!! Then they said I can use the dealbook web but there I didn’t have starc bands and couldn’t create it. Also it’s very inconvenient to trade with the web version. I had some emailing with them and then I got an email that someone will connect to my computer but I should design that I am responsible for any damage that will happen, in other words if he will erase all my data by mistake than I’m responsible. Of course it’s not reasonable but it’s the principal here. Anyway, I let him try but he didn’t solve the problem and he said that he will try to solve the problem. After 3 months of not hearing from them that guy sent me an email that they couldn’t really find a solution but asked me to try to download the software again, because there were updates, and reinstall it. Of course it didn’t help. So I decided to close the account, it was April 26th. I deposited my funds using credit card so I thought that I can get my money back to my credit card but…no, a regulation that is written somewhere in small letter says that after 2 months the only way to get the money back is by wire transfer. For that you need swift code for that, but I don’t know the swift code and it wasn’t the bank working time, and now I live in China where my account is in my home country, so I need to call the bank. any way I waited for some more days. Yesterday I made some thinking, because lately I started trading using FXCM software (demo account) nut in the first company where I opened account in (where I didn’t trade for more than 6 months), but the spread there is so so, so yesterday I traded a bit in my GFT account and then I realized that 50$ are missing. When I asked why they answered me that its inactive fee and also sent my links to where its written about this fee…of course in small letters somewhere that you need to hardly dig in order to find it. To remind you, my account was inactive because I didn’t get support. Also no one warned me about it. And I didn’t get any Email about being charged for that. The first company didn’t charge me for any inactive fee!!
So I ask, what do they make money off, of the spread or of inactive fee or who knows what other fees they have?:mad::mad::mad:
It’s nothing but cheating!!!