All,
First time poster here but I have been following this thread for some time and wanting to contribute. I have been trading with Cryptorocket for some time and have been pleased overall. However, yesterday I attempted to withdraw around $15,000 and received the message below. I have no open trades and all of my cash is in my non-trading account. I am not accusing or making a claim that Cryptorocket is scamming me, rather, I wanted to catch any of those who are on the fence with trading on CR to perhaps wait and see what my outcome is. Again, my only goal is to protect my fellow traders out there in the event my situation goes sideways. See below:
Dear Jeff ,
I hope this email finds you well.
We have taken the decision to put your withdrawal on hold for the time being. We have implemented new security measures, with a final decision on behalf of our higher management, to confirm that everything is followed correctly and legitimately.
Please note that the reason behind this protocol is simply due to the fact that once we have sent the funds out, there would be no possible way of retrieving these funds should there be any form of misconception. We appreciate your understanding and rest assured that we will process your request within 24-48 hours.
Moreover, we will be reviewing your account as a whole, should you have any open trades on closed markets.
Please keep in mind that the price of an instrument can gap upon open, which can increase the risk of an account going into a negative balance when not having a safe Margin Level.
Be advised that your withdrawal will be approved as soon as it is safe to do so. This is a security measure to protect both the trader and us as a broker.
To ensure quicker withdrawals in the future we recommend closing enough trades before the market closes for your account to have a Margin Level of around 1000%, excluding the withdrawal amount.
We kindly ask you to reply to this email, in order to confirm that you are agreeing with our terms and taking our timeframes into consideration.
Please do not hesitate to get in touch if you require any further assistance. We are available and always happy to help.
You can also refer to our FAQs for general queries and guides for step-by-step instructions including visuals:
[Deleted Links Not Allowed For New Users On BabyPips]
Kind regards,
Tyler
Payments Team