Lately, I notice that there are some illegal activities in my account, a person from an account team member in Vietnam decided to withdraw my money from my account without an explanation.
The situation is this:
In May, I tried to deposit some money into my account (1080 US). It’s successful on my side but the deposit was denied on ICMarkets’s end. After submitting a ticket, my problem was solved on the 20th of May and I got my 1080 US in the trading account.
After that, on 21th of May, another 1080 US was mistakenly deposited into my account. ICMarkets sent me an email saying that the deposit’s a mistake, they’ll withdraw that amount of money from my account and they already did that on the 31st of May.
Now after one month, another email sent by ICMarkets told me that they will withdraw another 1080 US from my account. I opened a ticket to report this but that amount of money was still illegally taken out of my account this morning (28th Jun).
There is no way for me to contact any of the supervisors, someone with the power to investigate this issue without interference from the Vietnamese account team. I opened some tickets but all of my tickets were closed immediately by the Vietnamese account team without giving any answer. I already got a stop-out warning because of the illegal withdrawal, which forced me to close all of my open orders with big losses.
Does anybody have any idea on how to reach higher ranking employees from ICMarkets? It would be much appreciated.
My account: MT5 5315519 & MT5 5321885