Hello Alina IQ Option
Thank you for your response, so as i understand your answer is that there is fault or you can say that i have no strategy in my trading for loosing 30K USD, but if you go carefully with my post i have mentions about the candle manipulation which mean that, if i place trade for 1 Minute Candle and i select the quote 5 points ( 5 points my mean is that last digit of Quote) for example USD if i want to buy or sell on 1.145685 so my trade will placed on 1.145690 or 1.145680, do you guys understand, and trade will close on 1.145685, mean i lose the trade, because of Platform Issue, i have more then 1000 trades which i lose because of this,
And please after this if you will say to do ping test so this will not worth it, because whatever ping test screenshot send to us, i have tried with many other computer so its never came as like your computer ping test, as i mentions in my last post that my system is more better then your Application requirement and Internet connection is far better then normal people using in India,
But I don’t understand that after complaint for this Candle issue, next few days my same computer or laptop works perfectly fine on same internet connection,
When you not agree with your account manager answer or disagree with them, then they says we never ask you to deposit funds on IQ option and they repeat same line don’t invest the money which you don’t afford to loose,
One thing i clear to them that no one came here for loose their money any how.
When you tell them that you will go to higher authority like CySEC who provide licence to them, they says then we have to block your account, because its written in their terms and conditions,
So all over mean is that you have make agree with their answer that whatever they says its right and you have to admit it.
When you complaint to account manager then it will go to technical team and after few days answer came that if not our fault it must be your computer or Internet connection issue, this is only the answer they have every time, IQ option never take their responsibility for their platform issue, till now they change more then 4 account manager to me, and every new account manager says that your last issue has been solved by your previous account manager, which never solved, if you face any issue again then came to me i am here to help you. is this answer really worth mean again i trade and loose money and get back to them and they will change account manager for do some new looses .
One more example i placed the trade in ForeX for 500 USD in EUR/USD Pair, after that i have lost connection with system, not even me everybody for 30 minute, in this 30 minute my trade went in profit for 50% and when connection issue solved i was in lose 55%, and after this my trade never came in below -45% lose, who will take responsibility for this me or IQ option, because if you says its my bed luck then fine, but if this happen with you many time so its not bad luck.
They says best of luck for trading and when you are making profit, they strat keep their eyes on your trades,