I created a account with instaForex 5/22/2018 with a $1000 bonus.within 24hrs i was 10% up $1100.00. the trade could have made more money they decided to cancel my trade and “temporary” disable my account based on what they said. They sent me this emailsee pic below. Then i contacted the customer support the conversion is at the bottom, to me they seem sketchy so i ddnt deposit $100 as they asked. They can still be legit and maybe i could have got my profit who knows. im just not gonna take the risk.
I hope this helps.
The Live Chat i had with Customer Service
14:09Support manager 122
Hello, how may I help you?
14:11You
how so i withdraw money from a bonus account , i gained $100 in profit.the balance is 1101.15
14:11Support manager 122
The account number please.
14:13You
number: ********
14:13Support manager 122
Wait a minute, please.
Upon checking, the account has been temporary blocked due to you have achieved profit 10% of the bonus amount.
You need to make a minimum deposit 10% of the bonus amount as well in order to continue trading and make a withdrawal.
14:17You
meaning i have to deposit $100 in order to continue trading and withdraw from the account.
14:18Support manager 122
Yes that is correct.
14:19You
what about the rest of the account will i be able to withdraw the $1000
14:20Support manager 122
No, you can only withdraw the profit that you made from the bonus amount.
14:21You
k is that also including the profits $100 profit i already made
14:21Support manager 122
Yes, that is correct.
14:23You
are there any other restriction i should know about if i plan to continue with this account
14:23Support manager 122
Kindly check the full terms from the following link: https://**********
14:26You
what the percentage do you charge for withdrawal,and is there a minimum withdrawal
14:28Support manager 122
It depends on the payment method that you intend to use.
Kindly check the detail from here: https:**********
14:31You
k if i deposit $100 today im i restricted to send a withdrawal request on the same day
14:32Support manager 122
There’s no problem if you’d already achieved the required lot traded.
14:33You
which i have ryt
14:33Support manager 122
You can do it then.
14:33You
do what
14:34Support manager 122
Withdrawal at the same time?
Isn’t that your question?
14:35You
yes k thank you
