I was officially locked out of my account and frozen from February 19 as soon as I received notice that they will conduct a periodic review of the activities of my accounts.
As you can see, the Neteller withdrawal portal has been hidden from my account. I think this is how they try to stop me from taking back my profits.
I accepted that I may suffer a loss in exchange rate so that I can get back some of the legitimate profit I made when trading. I tried to email Just forex to get help but all I could get was the wait.
While waiting helplessly, I also had to complete what was called the Just forex verification.
I asked about why I had to participate in this process but they did not answer any of my questions. They just show that they have the absolute power, whatever they ask, customers like me must provide them all.
No reply at all. What kind of customer service is that?
**During the investigation, Just forex was unable to give specific answers to clients who were frozen for a large amount of money. Their actions are extremely suspicious.**0
This email sent to me on 17/3
No matter what I argued, their answer was very general. This is the final decision and nothing will change.
After that, my money was taken.
And a day after, I could not even login into my portal.
That is all of my story, my terrible experience with this ridiculous broker. Right now I can not contact them to take back my money. Pls help!!!
