Problem installing custom indicator on MT4 (on a mac)

Hi! I’ve been researching a lot of other forums and articles to solve this problem but none had solved it so far, so hope you guys can help me here!

I recently switched from a PC to a Mac. After installing my Think forex MT4 platform to the mac, I tried to insert a Pivot Points indicator the way I have always installed it in several PCs (had always worked):

Experts folder -> Indicators -> pasted the indicators here. I have both the .ex4 & .mq4 formats of the indicator.

Usually after I do this it would always show up on the list of custom indicators when I reopened my MT4, and I would easily add it to the chart from there. But this time it did not show up on the Indicators list or the Navigator. I tried many things from shutting down and restarting the computer, dragging the indicators and dropping it into the folder instead of copying and pasting.

I saw others reporting the same problem in other forms, so this must be a pretty common issue. Although the resolution weren’t usually stated there so I still cant figure it out.
This is the absolute#1 indicator that I use to guide my trading so I don’t think I can trade without it.
Any advice?

Have you tried contacting Thinkforex technical support? They’re probably your best bet, especially if they did some customization work to the MT4 platform, which I’m sure some brokers do. I’d give them a try first.