The site and the servers are down, what is happening? When you return to normal? I have open positions.
Wait answer.
Hello,
Yes, we faced problems yesterday. Very sorry for that. We will compensate all the losses if there were any.
Dear clients,
Please be informed that yesterday (17.11.2011), there occurred a connection failure, caused by temporary outage of global hosting provider’s equipment due to technical conditions, over which we had no control. There was no connection from 8:56 pm to 11:43 pm (GMT +3).
If you have suffered losses due to this failure, please send a request containing the description of your problem to <[email protected]> with “Server outage” mark. We’ll examine every request.
Best regards,
LiteForex group of companies
If you like to send us “Server outage” letter, please include the following information:
a) Full name;
b) Trading account number;
c) Date and time when disputable issue arises;
d) Ticker of the transaction in question;
e) Substance of the claim without excessive emotions.