This morning I opened a sell trade on Euro/US$ on my FXCM platform with a stop loss of 1.1390 and a target/take profit of 1.1350. I let it run and when I checked price around 11.10 BST I saw that a few minutes earlier price had dropped below my target to 1.13493, which should have given me a profit of about 25 pips. However, the trade was not closed out and price rose to around 1.1360 at which point I closed it out myself with a profit of 12 pips. I have never seen this happen with a losing trade. Whenever I’m in the red, if price even nudges my stop loss the trade is closed out immediately.
Has anyone else had this happen with FXCM or any other broker?
Make a screenshot with the order levels, timestamp, platform and broker name clearly visible.
Then contact their support and ask for an explanation and compensation.
P.S Are you using MT4 and do not have both bid and ask prices shown by any chance?
We all have it happen - all the time, it is the Bid/Ask spread which causes it and it is perfectly normal.
When the trade is going against you, the “close” is stretching out in front of the “price you see” - like a “Grabbing hand” - when the trade is going your way, the “Close” is lagging behind like a “Sulky child”.
This sounds like a case of tough luck, but perfectly normal - it happens!
Unless you have an active account or professional account then your normal EURUSD spread is probably about 1.2 pips. Your target would have only got filled when there was an offer price of 1.1350, at which time the bid would have been around 1.13488. So it looks like it didn’t quite get to an offer of 1.1350 for your order to get filled.
The fact that it shows an actual trade at 1,12493 does not automatically mean that your order should have been filled. It just means that, for example, someone else hit the current bid at 1,12493.
This could be a case of the bid/ask price as vejakak mentioned. When you have a short position, the ask price (buy price) will need to reach your limit price for the order to attempt execution and close the trade.
If you’re using the charts in the Trading Station platform, the chart will default to the bid price but you can switch it to the ask price. At the top of the chart, there’s a bid and ask button you can use to switch the pricing. I circled the location in the screenshot along with an example on the chart with the difference between the bid and ask pricing.
