@peterma Well said .ASIC is a toothless tiger here. They refer poor victims to AFCA as so called independent assessor. AFCA is a private company and gets membership fees and charges for disputes and openly admits that they usually side with their clients (Financial firms) The conflict of interest in these disputes is obvious from this fact alone!
AFCA has no power to take evidences under oath so our evidences are not admissible. They do not have the power to penalize financial firms which means we are on our own, unless you take the matter to court.