Hi, thank you for letting me join this forum. i have been using FXCM GBP demo account for 2 weeks now to get used to the forex environment and the mobile platform (iPad 2). Yesterday 28th jan 2015, I had an open long AUDNZD position close automatically out of the blue at 1900 local GMT. It closed at 1.05851, my SL was set at 1.06090 and the market at the time of this closure was around 1.06689 ie nowhere near my SL and nowhere near the rate the position closed at. I took a snap shot just after the position closed (see below). Can anyone explain what happened here as I am totally baffled. I understand the drastic issues that have happened with the CHF recently but this was AUDNZD. Your help would be much appreciated.Thank you.
Make sure you look at the correct price offered by your broker (if you enter a trade at the bid you need to look at the ask and the other way around), but a spread that high makes no sense so I assume something else went wrong. Are you sure you entered everything the way it is supposed to be?
Either way I think the best solution is to contact support of your broker to explain what happened. It’s a demo account so get the answer from your broker. It’s the easiest and best way to find out.