spike…
I sent email.
but no reply.
FU!
Nice spikes 
a very long tail
End of the day spikes on this particular pair can be 50 pips at times, which is not uncommon for many brokers.
Hmmmm. Some more tricks from the brokers that claim to be highly regulated. How much did you lose this time? Please go and complain to the regulatory bodies about this. I am sure you will get you money back, if you have lost any.